Contact Centers Best Practices Reports Facebook LinkedIn Twitter Email Last updated: March 21, 2007 Authored By: APQC View Content This collection contains a number of APQC"s classic best practices reports for contact centers. Type: Collections Topics: Customer-focused Processes and Functions, Call Centers, Customer Complaint Handling, Customer Loyalty, Customer Service, Customer Support
Reports & White Papers Customer-Centric Contact Center: A New Model (Best Practices Report) February 03, 2001 Lock
Reports & White Papers Measuring Call Center Performance (Best Practices Report) January 01, 1996 Lock
Reports & White Papers Developing Competitively Superior Customer Relationships (Best Practices Report) September 30, 2004 Lock
Reports & White Papers Call Centers and the Internet: Enhancing Customer Contact (Best Practices Report) December 19, 1999 Lock
Reports & White Papers Leveraging Call Center Investments to Enhance Customer Satisfaction (Best Practices Report) April 30, 1999 Lock