Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Total cost to perform the finance function as a percentage of revenue
This measure calculates the total cost to perform the finance function as a percentage of revenue. The finance function involves financial strategy and planning, investment…
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Measure Spotlights|
Total cost to perform the finance function per $1,000 revenue
This measure calculates the total cost per $1,000 revenue to perform the finance function, which involves financial strategy and planning, investment management, tax funding…
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Measure Spotlights|
Total cost to operate the finance shared services center(s) per $1,000 revenue
This measure calculates total cost per $1,000 business entity revenue to operate the finance shared services center(s). Shared services centers are the result of combining…
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Measure Spotlights|
Total cost to operate the finance shared services center(s) per finance shared services center employee
This measure calculates total cost to operate the finance shared services center(s) per finance shared services center employee. Total cost is the sum of personnel …
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Measure Spotlights|
Total number of ERPs or ERP instances throughout the entire finance shared services organization
This measure calculates the total number of Enterprise Resource Planning (ERP) instances throughout finance shared services organization. Enterprise Resource Planning (ERP)…
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Measure Spotlights|
Number of separate finance-related shared services centers throughout the entire organization
This measure calculates the total number of separate finance-related shared services centers throughout the organization. Shared services centers are the result of combining…
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Measure Spotlights|
First contact resolution rate for the finance shared services center
This measure calculates the percentage of questions/issues received by the finance shared services center that are answered, addressed, and resolved by the end of the…
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Measure Spotlights|
Percentage of labor savings out of total savings observed through implementation of a finance shared services center
This measure calculates the percentage of labor savings (i.e. reduced cost of salary, bonus, benefits, overhead, etc.) observed as the result of implementing a finance shared…
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Measure Spotlights|
Percentage of non-labor savings out of total savings observed through implementation of a finance shared services center
This measure calculates the percentage of non-labor savings observed as a result of implementing a finance shared services center.. A shared services center combines common…
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Measure Spotlights|
Number of FTEs that perform the process "invoice customer" per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue that develop and deliver customer invoices. It is part of a set of Process…
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Measure Spotlights|
Number of FTEs that perform the process "process accounts receivable (AR)" per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue that process payments due from customers, including all funds received,…
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Measure Spotlights|
Number of invoices processed per FTE that performs the process "invoice customer"
This measure calculates the number of invoices processed per full-time equivalent (FTE) employee who develops and delivers customer invoices. It is part of a set of Staff…
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Measure Spotlights|
Number of receipts processed per FTE that performs the process "process accounts receivable (AR)"
This measure calculates the number of receipts processed per full-time equivalent (FTE) employee that processes payments due from customers, including all funds received,…
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Measure Spotlights|
Cycle time in days for finance shared services center to complete the monthly financial close
This measure calculates cycle time in days for finance shared services center to complete the monthly financial close. Shared services centers are the result of combining…
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Measure Spotlights|
Number of FTEs that perform the process "perform planning/budgeting/forecasting" per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue that develop periodic plans, budgets, and forecasts to enable achievement…