Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Total number of purchase orders placed per finance shared services center employee responsible for creating/distributing purchase orders
A shared services center combines common or repetitive processes from multiple business units into one central location. This measure calculates the total number of purchase…
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Measure Spotlights|
Number of invoices processed per FTE that performs the process "process accounts receivable (AR)"
This measure calculates the number of invoices processed per full-time equivalent (FTE) employee that processes payments due from customers, including all funds received,…
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Measure Spotlights|
Number of FTEs that perform the process "invoice customer" per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue that develop and deliver customer invoices. It is part of a set of Process…
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Measure Spotlights|
Number of FTEs that perform the process "process accounts receivable (AR)" per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue that process payments due from customers, including all funds received,…
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Measure Spotlights|
Number of invoices processed per FTE that performs the process "invoice customer"
This measure calculates the number of invoices processed per full-time equivalent (FTE) employee who develops and delivers customer invoices. It is part of a set of Staff…
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Measure Spotlights|
Number of receipts processed per FTE that performs the process "process accounts receivable (AR)"
This measure calculates the number of receipts processed per full-time equivalent (FTE) employee that processes payments due from customers, including all funds received,…
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Measure Spotlights|
Number of receipts processed per $1,000 of revenue
This measure calculates the number of receipts processed per $1,000 of revenue. It is part of a set of Supplemental Information measures that help companies evaluate…
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Measure Spotlights|
Percentage of total FTEs that perform the process group "process payroll" that perform the process "report time"
This measure calculates percentage of full-time equivalent employees (FTEs) that perform the process group "process payroll"—which consists of payment of salaries and wages…
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Measure Spotlights|
Percentage of time records that are processed first time error free
This measure calculates the percentage of time records that are processed error free the first time. A time record is a single line item on an individual employee's time…
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Measure Spotlights|
Percentage of time records that are returned to the employee/field for validation and/or correction
This measure calculates the percentage of time records that are returned to the employee/field for validation and/or correction. A time record is a single line item on an…
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Measure Spotlights|
Total cost the process group "process payroll" as a percentage of cost of continuing operations
This measure calculates the total cost as a percentage of cost of continuing operations (including all costs associated with generating the income that results from…
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Measure Spotlights|
Personnel cost to perform the process group "process payroll" per $1,000 revenue
This measure calculates personnel cost per $1,000 revenue to perform the process group "process payroll," which consists of the payment of salaries and wages in accordance…
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Measure Spotlights|
Number of manual checks/payments per FTE that performs the process group "process payroll"
This measure calculates the number of manual checks/payments per full-time equivalent (FTEs) employee that processes payment of salaries and wages in accordance with…
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Measure Spotlights|
Number of payroll disbursements processed per FTE that performs the process "manage pay"
This measure calculates the number of payroll disbursements per full-time equivalent (FTE) employee that calculates employee payroll for each pay period, including bonus runs…
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Measure Spotlights|
Number of payroll inquiries per FTE that performs the process group "process payroll"
This measure calculates the number of questions or concerns employees raise with regard to any topic related to payroll disbursements, per full-time equivalent (FTE) employee…