Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Cycle time in days to perform the process "manage sales orders"
This measure calculates cycle time in days to perform the process "manage sales orders." The Process "manage sales orders" includes [Taking, receiving, processing, and…
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Measure Spotlights|
Number of FTEs that perform the deliver product/service to customer process per $1,000 revenue
This measure calculates number of business entity full time equivalent (FTE) that perform the process deliver product/service to customer process per $1,000 business entity…
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Total cost to perform the deliver product/service to customer process per $1,000 revenue
This measure calculates total annual cost to perform the process deliver product/service to customer per $1,000 business entity revenue. Total cost is the sum of personnel …
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Measure Spotlights|
Cycle time in days to perform the process deliver product/service to customer
This measure calculates the cycle time in days to perform the process deliver product/service to customer. This Cycle Time measure is intended to help companies analyze this…
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Measure Spotlights|
Percentage change in finished-product first-pass quality yield for primary products in the past 12 months
This measure calculates percentage change in finished-product first-pass quality yield for primary products in the past 12 months. Finished product first-pass quality yield…
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Measure Spotlights|
Percentage change in finished goods inventory turns in the past 12 months
This measure calculates percentage change in finished goods inventory turns in the past 12 months. Finished goods inventory turns reflects the number of times the business…
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Measure Spotlights|
Percentage change in unplanned production downtime as percentage of scheduled run time in the past 12 months
This measure calculates percentage change in unplanned production downtime as percentage of scheduled run time in the past 12 months. Unplanned downtime is a measure of the…
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Measure Spotlights|
Percentage change in Electricity consumption (kWh) per manufactured product in the past 12 months
This measure calculates percentage change in Electricity consumption (kWh) per manufactured product in the past 12 months. This Supplemental Information measure is intended…
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Measure Spotlights|
Percentage change in scrap and rework costs as a percentage of cost of goods sold in the past 12 months
This measure calculates percentage change in scrap and rework costs as a percentage of cost of goods sold in the past 12 months. Scrap and rework is defined as material that…
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Percentage change in perfect order performance in the past 12 months
This measure calculates percentage change in perfect order performance in the past 12 months. Perfect order performance is an approximation of the percentage of orders…
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Measure Spotlights|
Percentage change in warranty costs (repair and replacement) as a percentage of sales in the past 12 months
This measure calculates percentage change in warranty costs (repair and replacement) as a percentage of sales in the past 12 months. Warranty cost (repair and replacement)…
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Measure Spotlights|
Unplanned production downtime as percentage of scheduled run time
This measure calculates unplanned production downtime as percentage of scheduled run time. Unplanned downtime is a measure of the time overall production, a machine or other…
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Measure Spotlights|
Unplanned production downtime as percentage of scheduled run time measured 12 months ago
This measure calculates unplanned production downtime as percentage of scheduled run time measured 12 months ago. Unplanned downtime is a measure of the time overall…
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Measure Spotlights|
Finished-product first-pass quality yield for primary products measured 12 months ago
This measure calculates finished-product first-pass quality yield for primary products measured 12 months ago. Finished product first-pass quality yield is the percentage of…
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Measure Spotlights|
Percentage change in manufacturing FTEs over the past 12 months
This measure calculates percentage change in manufacturing full time equivalents (FTEs) over the past 12 months. This Process Efficiency measure is intended to help companies…