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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Total cost to perform the process "perform fixed-asset accounting" per $1,000 revenue
This measure calculates the total cost per $1,000 revenue to perform the process "perform fixed-asset accounting," which consists of managing and accounting for fixed asset…
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Total cost to perform the process "perform capital project accounting" per $1,000 revenue
This measure calculates the total cost per $1,000 revenue to perform the process "perform capital project accounting," which consists of managing and accounting for the…
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Days cash on hand
This measure calculates the number of days that an organization can continue to pay its operating expenses, given the amount of cash available, without any new revenue. This…
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Compounded annual growth rate in earnings before interest, tax, depreciation and amortization over the past three reporting periods
This measure calculates the compounded annual growth rate in earnings before interest, tax, depreciation, and amortization (EBITDA) over the past three reporting periods. It…
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Measure Spotlights|
Compounded annual growth rate of revenue over the past three reporting periods
This measure calculates the compounded annual growth rate of revenue over the past three reporting periods. It is part of a set of Supplemental Information measures that help…
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Measure Spotlights|
EBITDA margin (current reporting period)
This measure calculates the earnings before interest, tax, depreciation, and amortization (EBITDA) margin for current reporting period. It is part of a set of Supplemental…
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Fixed asset turnover ratio
This measure calculates business entity revenue as a ratio of total net book value of managed fixed assets for the current 12-month reporting period. It is part of a set of…
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Percentage growth in EBITDA from three reporting periods prior
This measure calculates the percentage growth in earnings before interest, tax, depreciation, and amortization (EBITDA) over the past three reporting periods. It is part of a…
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Revenue growth from three reporting periods prior
This measure calculates revenue growth over the past three reporting periods. It is part of a set of Supplemental Information measures that help companies evaluate additional…
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Percentage of customer accounts that are active customers
This measure calculates the percentage of customer accounts that are active customers out of the total number of customers in a business entity's customer master file. An…
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Number of FTEs that perform the process group "perform revenue accounting" per $1 billion revenue
This measure calculates the number of full-time equivalent employees per $1 billion revenue that perform the process group "perform revenue accounting," which involves…
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Measure Spotlights|
Total cost to perform the process group "perform revenue accounting" per process group FTE
This measure calculates the total cost per process group full-time equivalent (FTE) employee to perform the process group "perform revenue accounting," which involves…
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Measure Spotlights|
Personnel cost to perform the process group "perform revenue accounting" per $1,000 revenue
This measure calculates personnel cost per $1,000 revenue to perform the process group "perform revenue accounting," which involves comparing revenue targets to reality and…
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Total cost to perform the process "manage and process adjustments/deductions" per adjustment/deduction
This measure calculates the total cost per adjustment/deduction to perform the process "manage and process adjustments/deductions," which consists of creating and providing…
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Measure Spotlights|
Number of adjustments/deductions per FTE that performs the processes "process accounts receivable (AR)", "manage and process collections", and "manage and process adjustments/deductions"
This measure calculates the number of adjustments/deductions per full time equivalent (FTE) that performs the processes "process accounts receivable (AR)", "manage and…