Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Warehouse personnel turnover rate as a percentage of total work force
This measure calculates annual warehouse personnel turnover rate as a percentage of total work force, for the most recent year. Labor turnover, or employee turnover rate is a…
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Transportation employee tenure in years
This measure calculates average transportation employee tenure in years. This Supplemental Information measure is intended to help companies evaluate additional variables…
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Warehouse employee tenure in years
This measure calculates average warehouse employee tenure in years. This Supplemental Information measure is intended to help companies evaluate additional variables related…
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Average time to proficiency in months for new transportation employees
This measure calculates average time to proficiency in months for the new transportation employees. This Supplemental Information measure is intended to help companies…
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Average time to proficiency in months for new warehouse employees
This measure calculates average time to proficiency in months for the new warehouse employees. This Supplemental Information measure is intended to help companies evaluate…
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Percentage of total fuel consumption that comes from renewable sources
This measure calculates percentage of total fuel consumption (used in transportation and warehousing) that comes from renewable sources. This Supplemental Information measure…
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Percentage of training programs developed through other channels
This measure calculates the percentage of training programs developed through channels other than internal, external, or partnerships with external specialists. As part of a…
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Percentage of training programs developed through partnerships with external specialists
This measure calculates the percentage of training programs developed through partnerships with external specialists. As part of a set of Supplemental Information measures,…
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Personnel cost to perform the process "develop and train employees" per $1,000 revenue
This measure calculates personnel cost per $1,000 business entity revenue to perform the process group "develop and train employees". Personnel cost refers to employee…
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Personnel cost to perform the process "develop and train employees" per business entity employee
This measure calculates personnel cost per business entity employee to perform the process group "develop and train employees". Personnel cost refers to employee personnel…
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Number of business entity employees per FTE that performs the process "develop and train employees"
This measure calculates the number of business entity employees per total number of full time equivalents (FTEs) that perform the process "develop and train employees". The…
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Number of FTEs that perform the process "develop and train employees" per $1 billion revenue
This measure calculates number of full time equivalents (FTEs) that perform the process "develop and train employees" per $1 billion revenue of business entity. The Process …
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Measure Spotlights|
Outsourced cost to perform the process "develop and train employees" as a percentage of total process cost
This measure calculates the outsourced cost to perform the process "develop and train employees" as a percentage of total process cost. Outsourced cost refers to the total…
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Percentage of learning days delivered using computer based training
This measure calculates percentage of per employee learning days which are delivered using computer based training. Learning days are simply the average number of days in a…
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Percentage of learning days delivered using correspondence courses and virtual, instructor-led classroom-based training delivered online
This measure calculates percentage of per employee learning days which are delivered using correspondence courses and/or virtual, instructor-led classroom-based training…