Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Total cost savings obtained on purchased direct materials and services as a percentage of purchased direct materials and services (for mining, oil & gas)
This measure calculates total cost savings obtained on purchased direct materials and services as a percentage of purchased direct materials and services. Direct materials…
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Measure Spotlights|
Total cost savings obtained on purchased indirect materials and services as a percentage of purchased indirect materials and services (for mining, oil & gas)
This measure calculates total cost savings obtained on purchased indirect materials and services as a percentage of purchased indirect materials and services. Indirect…
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Number of new projects managed per contracts management FTE
This measure calculates number of new projects managed per contracts management full-time equivalent employee (FTE). The contracts management function includes [Managing…
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Percentage of invoices that are customized
This measure calculates percentage of invoices that are customized (e.g., non-standard print and delivery formats). An invoice is a bill prepared by a seller of goods or…
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Percentage of customers that have complete self-service access to their order and billing information
This measure calculates percentage of customers that have complete self-service access to their order and billing information (i.e., customer can access order and billing…
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Cycle time in days to perform the process "invoice customer"
This measure calculates the cycle time in days to perform the process "invoice customer". The Process "invoice customer" includes [Preparing detailed reports of customer…
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Cycle time in days to perform the processes "process accounts receivable (AR)" and "manage and process collections"
This measure calculates the cycle time in days to perform the processes "process accounts receivable (AR)" and "manage and process collections". The Process "process accounts…
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Cycle time in days to perform the process "process customer credit"
This measure calculates cycle time in days to perfom the process "process customer credit." The Process "process customer credit" includes [Evaluating and processing…
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Percentage change in asset maintenance cost as a percentage of asset value in the past 12 months
This measure calculates percentage change in asset maintenance cost as a percentage of asset value in the past 12 months. This Supplemental Information measure is intended…
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Percentage change in return on fixed assets in the past 12 months
This measure calculates percentage change in return on fixed assets in the past 12 months Return on fixed assets measures the productivity of assets employed at the business…
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Asset maintenance cost as a percentage of asset value
This measure calculates asset maintenance cost as a percentage of asset value . This Cost Effectiveness measure is intended to help companies understand this cost…
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Asset maintenance cost as a percentage of asset value measured 12 months ago
This measure calculates asset maintenance cost as a percentage of asset value measured 12 months ago. This Cost Effectiveness measure is intended to help companies…
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Percentage change in asset maintenance cost over the past 12 months attributed to AI
This measure calculates percentage change in asset maintenance cost over the past 12 months attributed to AI. This Cost Effectiveness measure is intended to help companies…
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Measure Spotlights|
Percentage of FTEs that perform the process "perform financial reporting" that perform the activity "prepare consolidated financial statements"
This measure calculates percentage of full time equivalents (FTEs) that perform the process "perform financial reporting" who prepare consolidated financial statements. The…
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Measure Spotlights|
Percentage of FTEs that perform the process "perform financial reporting" that perform the activity "perform consolidated reporting/review of cost management reports"
This measure calculates percentage of full time equivalents (FTEs) that perform the process "perform financial reporting" who perform consolidated management reporting. The…