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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Total internal cost to perform the process "perform planning/budgeting/forecasting" per process FTE
This measure calculates total internal cost per process full time equivalent (FTE) to perform the process "perform planning/budgeting/forecasting". Internal cost is the sum…
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Measure Spotlights|
Percentage of FTEs that perform the process "manage financial policies and procedures" that perform the activity "negotiate service-level agreements"
This measure calculates percentage of full time equivalents (FTEs) that perform the process "manage (financial) policies and procedures" that perform the activity "negotiate…
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Measure Spotlights|
Percentage of FTEs that perform the process "manage financial policies and procedures" that perform the activity "set and enforce approval limits"
This measure calculates percentage of full time equivalents (FTEs) that perform the process "manage (financial) policies and procedures" that perform the activity "set and…
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Measure Spotlights|
Percentage of FTEs that perform the process "manage financial policies and procedures" that perform the activity "establish common financial systems"
This measure calculates percentage of full time equivalents (FTEs) that perform the process "manage (financial) policies and procedures" that perform the activity "establish…
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Measure Spotlights|
Percentage of KM applications, platforms, or technologies hosted on-premises
This measure calculates the percentage of knowledge management (KM) applications, platforms, or technologies hosted on-premises. KM is the function responsible for organizing…
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Percentage of funding for KM applications, platforms, or technologies from the IT group/function
This measure calculates the percentage of funding for knowledge management (KM) applications, platforms, or technologies that comes from the IT group/function. KM is the…
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Measure Spotlights|
Percentage of funding for KM applications, platforms, or technologies from one or more business units/functions whose employees are end-users of the application/platform
This measure calculates the percentage of funding for knowledge management (KM) applications, platforms, or technologies that comes from one or more business units/functions…
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Percentage of business entity employees that participate in approaches and activities included in KM program, initiative, or service
This measure calculates the percentage of business entity employees that participate in approaches and activities included in the knowledge management (KM) program,…
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Number of business entity employees per FTE that directly supports the business entity's knowledge management program
This measure calculates the number of business entity employees per full-time equivalent (FTE) employee that directly supports the business entity's knowledge management (KM)…
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Percentage of sales orders changed by the customer after the initial order placement
This measure calculates the percentage of sales orders altered by customers after orders have been placed. A sales order includes all transactions in a particular order. As…
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Measure Spotlights|
Internal cost to perform the process "perform cost accounting and control" and "perform cost management" per process FTE
This measure calculates internal cost per process full time equivalent (FTE) to perform the process "perform cost accounting and control" and "perform cost management"…
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Total internal cost to perform the process group "perform planning and management accounting" per process group FTE
This measure calculates total internal cost per process full time equivalent (FTE) to perform the process group "perform planning and management accounting". Internal cost is…
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Number of budget line items per FTE that performs the process "perform planning/budgeting/forecasting"
This measure calculates the number of line items budgeted for the complete budget per full time equivalent (FTE) that performs the process "perform planning/budgeting…
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Measure Spotlights|
Net value of fixed assets as a percentage of gross value of fixed assets
This measure calculates net value of fixed assets as a percentage of gross value of fixed assets. A fixed asset is a long-term asset (e.g., property, plant, or equipment) not…
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Measure Spotlights|
Percentage of capital projects completed on time
This measure calculates the percentage of capital projects completed on time. A capital project is an undertaking that is planned and approved to construct or purchase a…