Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Percentage of sales order line items placed through telephone
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Percentage of sales order line items placed through fax and mail
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Percentage of sales order line items placed through other methods
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Percentage of sales order line items placed over the internet
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Percentage of sales order line items placed through WAP
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Percentage of sales order line items placed through direct connection to system
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Risk assessment cost as a percentage of total cost to perform the process "establish internal controls, policies, and procedures"
This measure calculates risk assessment cost as a percentage of the total cost to form rules and regulations that ensure achievement in the areas of laws, regulations, and…
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Cycle time in days to deploy change in enabling technology
This measure calculates the number of days to it takes to deploy change in enabling (i.e. compliance) technology. It is part of a set of Cycle Time measures that help…
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Personnel cost to perform the process "perform fixed-asset accounting" per fixed asset transaction
This measure calculates personnel cost to perform the process "perform fixed-asset accounting" per fixed asset transaction recorded to the sub ledger. The purpose of this…
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Value per invoice line item that is paid in full the first time
This measure calculates value of billed/invoiced line items paid in full the first time per billed/invoiced line item. An obligation is considered to have been paid in full…
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Non-interest expense as a percentage of total assets
This measure calculates the non-interest expense as a percentage of total assets. Non-interest expenses are fixed operating costs of the bank. Assets refers to assets under…
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Net income plus interest as a percentage of total assets
This measure calculates the net income plus interest expense as a percentage of total assets for the overall bank. Net income is the business entity's revenue minus cost of…
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New transaction account income as a percentage of fee income
This measure calculates the new transaction account income as a percentage of fee income. New transaction accounts are current accounts opened in the last year. Fee income is…
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Total value of Assets Under Management per $1,000 revenue
This measure calculates the total value of Assets Under Management per $1,000 retail bank revenue (interest income plus fee income). Assets Under Management are all of the…
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Total annual non-interest expense per $1,000 revenue
This measure calculates the total annual non-interest expense per $1,000 retail bank revenue (interest income plus fee income). Non-interest expenses are fixed operating…