Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Typical savings goal through cost takeout (as percent of spend) that procurement organization aims to deliver
This measure calculates percentage of typical goal for savings through cost takeout (percentage of spend) that your procurement organization sets to deliver on sourcing…
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Average procure-to-pay cycle time in days for goods
This measure calculates average procure-to-pay cycle time in days for goods. Procure-to-pay cycle time is the number of days required to pay suppliers from the time a…
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Outsourced cost to perform the procurement process group per $1 billion purchases
This measure calculates the outsourced cost per $1 billion purchases to perform the procurement process group, which includes the business activities of procurement planning,…
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Total cost to perform the process "manage suppliers" per goods receipt received
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Percentage of contracts for goods that met SLAs in the last 12 months
This measure calculates percentage of contracts for goods with Service Level Agreements (SLAs) met those SLAs in the last 12 months. Service Level Agreements (SLAs) define…
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Percentage of contracts for services that met SLAs in the last 12 months
This measure calculates percentage of contracts for services with Service Level Agreements (SLAs) met those SLAs in the last 12 months. Service Level Agreements (SLAs) define…
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Value of direct materials and services purchased as a percentage of cost of goods sold
This measure calculates the value of direct materials and services—the items and activities used to directly produce a product—as a percentage of cost of goods sold (COGS)…
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Average procure-to-pay cycle time in days for services
This measure calculates the average number of days required to pay suppliers from the time a purchase order is placed until the time payment is complete for services. It is…
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Systems cost to perform the procurement process group as a percentage of total process group cost
This measure calculates the percentage of the total cost of the procurement process group that comes from systems costs. Systems cost include a variety of specific cost…
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Percentage of purchase value from certified vendors
This measure determines the percentage of purchase value that comes from certified vendors. To be a certified vendor, the entity must be a supplier of goods and services with…
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Average span of control for the procurement function
This measure calculates average span of control for the procurement function. Span of control refers to the number of subordinates or direct reports controlled directly by a…
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Personnel cost to perform the process "order materials and services" per process FTE
This measure calculates personnel cost per full-time equivalent (FTE) employee working on planning, ordering, and executing the physical delivery of materials and services…
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Total cost to perform the process group "procure materials and services" as a percentage of total supply chain function cost
This measure calculates the percentage of the total cost of the supply chain function allocated to the process group "procure materials and services," which includes the…
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Personnel cost to perform the process "order materials and services" as a percentage of total process cost
This measure calculates the percentage of total cost for the "order materials and services" process—which involves planning, ordering, and executing the physical delivery of…