Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Total company employee FTEs served per talent management CoE FTE
This measure calculates the total company employee FTEs served per talent management Center of Excellence (CoE) FTE within HR shared services operation. A Center of…
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Measure Spotlights|
Total company employee FTEs served per compensation CoE FTE
This measure calculates the total company employee FTEs served per FTE dedicated to compensation Center of Excellence (CoE) within HR shared services operation. A Center of…
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Measure Spotlights|
Total company employee FTEs served per benefits CoE FTE
This measure calculates the total company employee FTEs served per FTE dedicated to benefits Center of Excellence (CoE) within HR shared services operation. A Center of…
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Measure Spotlights|
Total company employee FTEs served per employee and labor relations CoE FTE
This measure calculates the total company employee FTEs served per FTE dedicated to employee and labor relations Center of Excellence (CoE) within HR shared services…
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Measure Spotlights|
Total company employee FTEs served per continuous improvement FTE
This measure calculates the total company employee FTEs served per FTE dedicated to continuous improvement within HR shared services organization. Shared services centers are…
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Measure Spotlights|
Total number of Tier 2 HR shared service organization FTEs per Tier 2 manager/supervisor FTE
This measure calculates the total number of Tier 2 HR shared service organization FTEs per Tier 2 manager/supervisor FTE. A three-tiered shared services delivery model…
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Measure Spotlights|
Total company FTEs served per payroll processing employee FTE
This measure calculates the total number of company employee FTEs served by HR shared services organization per payroll processing employee FTE. Shared services centers are…
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Measure Spotlights|
Total company FTEs served per payroll CoE FTE
This measure calculates the total number of company employee FTEs served by HR shared services organization per payroll Center of Excellence (CoE) FTE. A Center of Excellence…
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Measure Spotlights|
Total customer (employee + retiree) FTEs served by HR shared services center per HR shared services organization FTE
This measure calculates the total customer (employee + retiree) FTEs served by HR shared services center per HR shared services organization FTE. Shared services centers are…
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Measure Spotlights|
Total company employees served per North American HR shared services center recruiting/staffing service center specialist FTE
This measure calculates the total number of company employees served per North American HR shared services center recruiting/staffing service center specialist FTE. Shared…
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Measure Spotlights|
Number of organization employees per HR organization FTE
This measure calculates total number of organization employees per HR organization FTE (including FTEs from corporate, field, service centers, and CoEs). A Center of…
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Measure Spotlights|
Total company employee FTEs served per HR business partner FTE
This measure calculates the total company employee FTEs served per HR business partner FTE. Shared services centers are the result of combining and centralizing common…
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Measure Spotlights|
Total company employee FTEs served per HR generalist FTE
This measure calculates the total company employee FTEs served per HR generalist FTE. Shared services centers are the result of combining and centralizing common/repetitive…
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Measure Spotlights|
Total company employee FTEs served per HR administrator FTE
This measure calculates the total company employee FTEs served per HR administrator FTE. Shared services centers are the result of combining and centralizing common…
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Measure Spotlights|
Total company employee FTEs served per field HR FTE
This measure calculates the total company employee FTEs served per field HR FTE. Shared services centers are the result of combining and centralizing common/repetitive…