Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Percentage of time spent by FTEs performing the process "develop and train employees" to deploying/delivering learning content
This measure calculates ercentage of time spent by full-time equivalent employees (FTEs) performing the process "develop and train employees" to deploying/delivering learning…
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Employee retention rate
This measure calculates employee retention rate. This is defined as the number of employees at the end of the year that were present at the beginning of the year, divided by…
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Percentage of the total value of purchases allocated among the following submission method: other
This measure calculates the percentage of the total value of purchases that are made through other methods. It is important for businesses to identify other methods being…
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Measure Spotlights|
Percentage of total value of purchases allocated among the following purchase arrangement type: other
This measure calculates the percentage of the total value of purchases that is allocated to other purchase arrangements. If a business entity has other ways to purchase their…
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Cycle time in days to deploy change in enabling technology
This measure calculates the number of days to it takes to deploy change in enabling (i.e. compliance) technology. It is part of a set of Cycle Time measures that help…
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Percentage of "redeploy and retire employees" inquiries received that are non-routine
This measure calculates the percentage of inquiries received for the process "redeploy and retire employees"—which consists of promotion/demotion/transfer processing,…
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Number of monthly non-routine "redeploy and retire employees" inquiries per business entity employee
This measure calculates the number of monthly non-routine inquiries (i.e. those that require complex responses and subject-matter expert escalation) received per business…
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Personnel cost to perform the process "perform fixed-asset accounting" per fixed asset transaction
This measure calculates personnel cost to perform the process "perform fixed-asset accounting" per fixed asset transaction recorded to the sub ledger. The purpose of this…
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Personnel cost (for store, inventory transportation, and inventory warehousing retail employees) to net sales revenue ratio
This measure calculates the ratio of personnel cost (for store, inventory transportation, and inventory warehousing retail employees) to net sales revenue. Personnel cost…
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Revenue lost from retail loyalty card discounts as a percentage of revenue
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Number of FTEs dedicated to retail buying and merchandising activities per $1 billion revenue
This measure calculates the total number of full-time equivalent employees (FTEs) per $1 billion revenue that perform retail buying and merchandising activities, which…
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Value per invoice line item that is paid in full the first time
This measure calculates value of billed/invoiced line items paid in full the first time per billed/invoiced line item. An obligation is considered to have been paid in full…
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Non-interest expense as a percentage of total assets
This measure calculates the non-interest expense as a percentage of total assets. Non-interest expenses are fixed operating costs of the bank. Assets refers to assets under…
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Net income plus interest as a percentage of total assets
This measure calculates the net income plus interest expense as a percentage of total assets for the overall bank. Net income is the business entity's revenue minus cost of…
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New transaction account income as a percentage of fee income
This measure calculates the new transaction account income as a percentage of fee income. New transaction accounts are current accounts opened in the last year. Fee income is…