![](/sites/default/files/styles/landscape_lg/public/2018-12/Photo_Resource_LibraryBackground1.jpg?itok=VlPTePE_)
Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask UsResource Results
-
Measure Spotlights|
Total annual cost incurred to execute direct marketing campaigns as a percentage of revenue generated by direct marketing campaigns
This measure calculates total annual cost incurred to execute direct marketing campaigns as a percentage of revenue generated by direct marketing campaigns. This Cost…
-
Measure Spotlights|
Number of monthly routine "manage employee information" inquiries per business entity employee
This measure calculates the number of monthly routine inquiries (i.e. those received on a regular basis that require a standard response) received per business entity…
-
Measure Spotlights|
Number of monthly non-routine "manage employee information" inquiries per business entity employee
This measure calculates the number of monthly non-routine inquiries (i.e. those that require complex responses and subject-matter expert escalation) received per business…
-
Measure Spotlights|
Percentage of "manage employee information" inquiries received that are non-routine
This measure calculates the percentage of inquiries received for the process "manage employee information"—which consists of management reporting, employee information…
-
Measure Spotlights|
Percentage of "manage employee information" inquiries received that are routine
This measure calculates the percentage of inquiries received for the process "manage employee information"—which consists of management reporting, employee information…
-
Measure Spotlights|
Percentage of sales order line items delivered on time
This measure calculates the percentage of sales order line items that were delivered on time. A sales order line item is an individual transaction listed on a sales order…
-
Measure Spotlights|
Percentage of sales order line items placed through EDI
-
Measure Spotlights|
Percentage of sales order line items placed through e-mail
-
Measure Spotlights|
Percentage of sales order line items placed through telephone
-
Measure Spotlights|
Percentage of sales order line items placed through fax and mail
-
Measure Spotlights|
Percentage of sales order line items placed through other methods
-
Measure Spotlights|
Percentage of sales order line items placed over the internet
-
Measure Spotlights|
Percentage of sales order line items placed through WAP
-
Measure Spotlights|
Percentage of sales order line items placed through direct connection to system
-
Measure Spotlights|
Percentage of sales order line items changed by the customer following initial order entry
This measure calculates the percentage of sales order line items altered by customers after orders have been placed. A sales order line item is an individual transaction…