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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Percentage of customers that have complete self-service access to their order and billing information
This measure calculates percentage of customers that have complete self-service access to their order and billing information (i.e., customer can access order and billing…
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Measure Spotlights|
Percentage of total annual marketing budget allocated to digital marketing - mobile app design, management, and optimization
This measure calculates the percentage of total annual marketing budget allocated to digital marketing - mobile app design, management, and optimization. It is part of a set…
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Measure Spotlights|
Percentage of total annual marketing budget allocated to digital marketing - search engine optimization (seo) and paid search / pay per click (ppc)
This measure calculates the percentage of total annual marketing budget allocated to digital marketing - search engine optimization (SEO) and paid search/pay-per-click (PPC)…
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Measure Spotlights|
Percentage of total annual marketing budget allocated to digital marketing - online advertising (banners, pop-up ads, ads on external websites)
This measure calculates the percentage of total annual marketing budget allocated to digital marketing - online advertising (e.g., banners, pop-up ads, ads on external…
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Measure Spotlights|
Cycle time in days to perform the process "process customer credit"
This measure calculates cycle time in days to perfom the process "process customer credit." The Process "process customer credit" includes [Evaluating and processing…
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Measure Spotlights|
Cycle time in days to perform the process "invoice customer"
This measure calculates the cycle time in days to perform the process "invoice customer". The Process "invoice customer" includes [Preparing detailed reports of customer…
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Measure Spotlights|
Cycle time in days to perform the processes "process accounts receivable (AR)" and "manage and process collections"
This measure calculates the cycle time in days to perform the processes "process accounts receivable (AR)" and "manage and process collections". The Process "process accounts…
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Measure Spotlights|
Cycle time in days to perform the process "manage sales orders"
This measure calculates cycle time in days to perform the process "manage sales orders." The Process "manage sales orders" includes [Taking, receiving, processing, and…
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Measure Spotlights|
Percentage change in learning budget per manufacturing employee per manufacturing employees in the past 12 months
This measure calculates percentage change in learning budget per manufacturing employee per manufacturing employees in the past 12 months. This Supplemental Information…
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Measure Spotlights|
Percentage change in average number of learning days per manufacturing employees in the past 12 months
This measure calculates percentage change in average number of learning days per manufacturing employees in the past 12 months. Learning days are simply the average number of…
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Measure Spotlights|
Average number of learning days per manufacturing employee
This measure calculates average number of learning days per manufacturing employee. Learning days are simply the average number of days in a year that are dedicated to…
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Measure Spotlights|
Average number of learning days per manufacturing employee measured 12 months ago
This measure calculates average number of learning days per manufacturing employee measured 12 months ago. Learning days are simply the average number of days in a year that…
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Measure Spotlights|
Learning budget per manufacturing employee
This measure calculates learning budget per manufacturing employee. This Cost Effectiveness measure is intended to help companies understand this cost expenditure related to…
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Measure Spotlights|
Learning budget per manufacturing employee measured 12 months ago
This measure calculates learning budget per manufacturing employee measured 12 months ago. This Cost Effectiveness measure is intended to help companies understand this cost…
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Measure Spotlights|
Average number of days educating manufacturing employees on AI-specific skills
This measure calculates average number of days educating manufacturing employees on AI-specific skills. This Process Efficiency measure is intended to help companies…