Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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This measure calculates average time in calendar days (including weekends) to close an identified skill or capability gap in business skills (e.g., analytics, business acumen…
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Average time in calendar days (including weekends) to close an identified skill or capability gap in leadership skills through training
This measure calculates average time in calendar days (including weekends) to close an identified skill or capability gap in leadership skills through training. Cycle time is…
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Percentage of workforce that exclusively works from home/remotely
This measure calculates the percentage of workforce that works from home/remotely exclusively. Remote employees are those who have a work arrangement whereby they do not…
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Percentage of workforce that exclusively works at an employer provided workspace
This measure calculates the percentage of workforce that works at an employer provided workspace exclusively. This Supplemental Information measure is intended to help…
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Total cost to perform the HR function per FTE that performs the process group "reward and retain employees"
This measure calculates the total cost per "reward and retain employees" full-time equivalent (FTE) employee to perform the human resources (HR) function. These FTEs focus on…
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Learning budget per business entity employee
This measure calculates the budget allocated to learning for the 12-month period per business entity employee. This measure is part of a set of Cost Effectiveness measures…
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Percentage of total cost for knowledge management program, initiative, or service allocated to personnel (contractor) costs directly associated with KM
This measure calculates the percentage of total cost for the knowledge management (KM) program, initiative, or service allocated to personnel (contractor) costs directly…
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Percentage of total cost for knowledge management program, initiative, or service allocated to external/outsourcing costs directly associated with KM
This measure calculates the percentage of total cost for the knowledge management (KM) program, initiative, or service allocated to external/outsourcing costs directly…
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Percentage of total cost for knowledge management program, initiative, or service allocated to systems costs for KM applications, platforms, and related technology
This measure calculates percentage of total cost for knowledge management (KM) program, initiative, or service allocated to systems costs for KM applications, platforms, and…
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Percentage of total cost for knowledge management program, initiative, or service allocated to KM meetings, events, marketing, and training
This measure calculates the percentage of total cost for the knowledge management (KM) program, initiative, or service allocated to KM meetings, events, marketing, and…
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Percentage of total cost for knowledge management program, initiative, or service allocated to other KM costs
This measure calculates the percentage of total cost for the knowledge management (KM) program, initiative, or service allocated to other KM costs. KM is responsible for…
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Total cost, excluding overhead cost, for the business entity's knowledge management program per $1,000 revenue
This measure calculates the total cost, excluding overhead cost, for the business entity's knowledge management (KM) program, per $1,000 revenue. KM is responsible for…
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Personnel (contractor) costs directly associated with leading, managing, and supporting the KM program, initiative, or service per $1,000 revenue
This measure calculates the organization's expenditure in personnel (contractor) costs directly associated with leading, managing, and supporting the knowledge management (KM…
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External/outsourcing costs directly associated with leading, managing, and supporting the KM program, initiative, or service per $1,000 revenue
This measure calculates total external/outsourced cost directly associated with leading, managing, and supporting the knowledge management (KM) program, initiative, or…
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Systems costs for KM applications, platforms, and related technology per $1,000 revenue
This measure calculates the organization's expenditure in systems cost for knowledge management (KM) applications, platforms, and related technology, per $1,000 revenue. KM…