Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Total number of purchase orders placed per finance shared services center employee responsible for creating/distributing purchase orders
A shared services center combines common or repetitive processes from multiple business units into one central location. This measure calculates the total number of purchase…
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Measure Spotlights|
Percentage of purchase orders received complete
This measure calculates the percentage of purchase orders that were received with all items complete. "Complete" means that the quantity ordered was the same as the quantity…
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Measure Spotlights|
Percentage of value of purchased material that is received from vendors that participate in vendor-managed inventory programs
This measure calculates the percentage of the value of purchased material that is received from vendors in VMI (vendor-managed inventory) programs. Vendor-managed inventory …
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Measure Spotlights|
Systems cost to perform the process "order materials and services" as a percentage of total process cost
This measure calculates the percentage of total cost for the "order materials and services" process—which involves planning, ordering, and executing the physical delivery of…
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Measure Spotlights|
Overhead cost to perform the process "order materials and services" as a percentage of total process cost
This measure calculates the percentage of total cost for the "order materials and services" process—which involves planning, ordering, and executing the physical delivery of…
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Measure Spotlights|
Other cost to perform the process "order materials and services" as a percentage of total process cost
This measure calculates the percentage of total cost for the "order materials and services" process—which involves planning, ordering, and executing the physical delivery of…
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Measure Spotlights|
Overhead cost to perform the process "order materials and services" per $1,000 purchases
This measure calculates overhead cost per $1,000 purchases for planning, ordering, and executing the physical delivery of materials and services from suppliers to the points…
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Measure Spotlights|
Other cost to perform the process "order materials and services" per $1,000 purchases
This measure calculates "other" cost (i.e. other than personnel, equipment, material, systems, outsourced, or overhead costs) per $1,000 purchases for planning, ordering, and…
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Measure Spotlights|
Outsourced cost to perform the process "order materials and services" per $1,000 purchases
This measure calculates outsourced cost per $1,000 purchases for planning, ordering, and executing the physical delivery of materials and services from suppliers to the…
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Measure Spotlights|
Overhead cost to perform the process "order materials and services" per $1,000 revenue
This measure calculates overhead cost per $1,000 revenue for planning, ordering, and executing the physical delivery of materials and services from suppliers to the points of…
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Measure Spotlights|
Other cost to perform the process "order materials and services" per $1,000 revenue
This measure calculates "other" cost (i.e. other than personnel, equipment, material, systems, outsourced, or overhead costs) per $1,000 revenue for planning, ordering, and…
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Measure Spotlights|
Outsourced cost to perform the process "order materials and services" per $1,000 revenue
This measure calculates outsourced cost per $1,000 revenue for planning, ordering, and executing the physical delivery of materials and services from suppliers to the points…
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Measure Spotlights|
Percentage of supplier orders received by original request date (on time)
This measure determines the percentage of supplier orders received on time, or within the originally requested timeframe. It is part of a set of Process Efficiency measures…
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Measure Spotlights|
Percentage of purchase orders received damage free
This measure calculates the percentage of purchase orders that were received without any damaged items. It is part of a set of Process Efficiency measures that help companies…
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Measure Spotlights|
Systems cost to perform the process "order materials and services" per $100,000 purchases
This measure calculates systems cost per $100,000 purchases for planning, ordering, and executing the physical delivery of materials and services from suppliers to the points…