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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Systems cost to perform the process "establish internal controls, policies, and procedures" per $100,000 revenue
This measure calculates systems cost per $100,000 revenue to perform the "establish internal controls, policies, and procedures" process, which entails forming the rules and…
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Measure Spotlights|
Systems cost to perform the process "operate controls and monitor compliance with internal controls policies and procedures" per $100,000 revenue
This measure calculates systems cost per $100,000 revenue to perform the "operate controls and monitor compliance with internal controls policies and procedures" process,…
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Measure Spotlights|
Systems cost to perform the process group "manage internal controls" per $100,000 revenue
This measure calculates systems cost per $100,000 revenue to perform the process group "manage internal controls," which administers the processes put into place by the board…
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Measure Spotlights|
Personnel cost to perform the process group "manage internal controls" per process group FTE
This measure calculates personnel cost per process group full-time equivalent (FTE) employee to perform the process group "manage internal controls," which administers the…
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Measure Spotlights|
Outsourced cost to perform the process group "manage internal controls" per $1,000 revenue
This measure calculates outsourced cost per $1,000 revenue to perform the process group "manage internal controls," which administers the processes put into place by the…
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Measure Spotlights|
Overhead cost to perform the process group "manage internal controls" per $100,000 revenue
This measure calculates overhead cost per $100,000 revenue to perform the process group "manage internal controls," which administers the processes put into place by the…
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Measure Spotlights|
Total cost to perform the process group "manage internal controls" as a percentage of revenue
This measure calculates total cost as a percentage of business entity revenue to perform the process group "manage internal controls". Total cost is the sum of personnel …
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Measure Spotlights|
Total cost to perform the process group "manage internal controls" per $1 billion revenue
This measure calculates total cost per $1 billion revenue to perform the process group "manage internal controls". Total cost is the sum of personnel (compensation/benefits),…
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Measure Spotlights|
Total cost to perform the process group "manage internal controls" per $1,000 revenue
This measure calculates the total cost per $1,000 revenue to perform the process group "manage internal controls," which administers the processes put into place by the board…
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Measure Spotlights|
Total cost to perform the process group "manage internal controls" per process group FTE
This measure calculates the total cost per process group full-time equivalent (FTE) employee to perform the process group "manage internal controls," which administers the…
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Measure Spotlights|
Total cost to perform the process "operate controls and monitor compliance with internal controls policies and procedures" per $1,000 revenue
This measure calculates the total cost per $1,000 revenue to perform the "operate controls and monitor compliance with internal controls policies and procedures" process,…
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Measure Spotlights|
Customer wallet share
This measure calculates the average percentage of current customer's total spending in the benchmarked product/service categories. It is part of a set of Process Efficiency…
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Measure Spotlights|
Key customer retention rate (1-year)
This measure calculates the percentage of key customers (i.e. the top 20 percent of customers in terms of currency volume of sales) retained from the previous year. It is…
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Measure Spotlights|
Percentage of revenue attributed to customers who made first purchase of the brand
This measure calculates the percentage of revenue in the last year that is attributed to customers who made their first purchase of the brand in the same year. It is part of…
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Measure Spotlights|
Retail customer lifetime value
This measure calculates customer lifetime value (CLV) for the retail operation. CLV is defined by the following equation: Margin * (Customer Retention Rate / ((1 + Discount…