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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Cycle time in days from request for internal transfer to completion of transfer
This measure calculates the average cycle time in days from request for internal transfer to completion of transfer. It is part of a set of Cycle Time measures that help…
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Measure Spotlights|
Other cost of the phase 'design and develop product/services' per $1,000 revenue
This measure calculates other cost (per $1,000 revenue) of the phase ‘design and develop products/services,' which includes assigning resources to product/service projects;…
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Measure Spotlights|
Systems cost of the phase 'design and develop product/services' per $100,000 revenue
This measure calculates systems cost (per $100,000 revenue) of the phase ‘design and develop products/services,' which includes assigning resources to product/service…
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Measure Spotlights|
Systems cost to design and develop products/services per project that enters the test market products/services phase
This measure calculates systems cost to design and develop products/services per project that enters the test market products/services phase (in which prototypes are used to…
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Measure Spotlights|
Personnel cost to design and develop products/services per project that enters the test market products/services phase
This measure calculates personnel cost to design and develop products/services per project that enters the test market products/services phase (in which prototypes are used…
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Overhead cost of the phase 'design and develop product/services' per $1,000 revenue
This measure calculates overhead cost (per $1,000 revenue) of the phase ‘design and develop products/services,' which includes assigning resources to product/service projects…
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Measure Spotlights|
Overhead cost to design and develop products/services per projects that enters the test market products/services phase
This measure calculates overhead cost to design and develop products/services per project that enters the test market products/services phase (in which prototypes are used to…
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Measure Spotlights|
Total cost to design and develop products/services per project that enters the test market products/services phase
This measure calculates the total cost to design and develop products/services per project that enters the test market products/services phase (in which prototypes are used…
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Outsourced cost to design and develop products/services per project that enters the test market products/services phase
This measure calculates outsourced cost to design and develop products/services per project that enters the test market products/services phase (in which prototypes are used…
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Measure Spotlights|
Outsourced cost of the phase 'design and develop product/services' per $1,000 revenue
This measure calculates outsourced cost (per $1,000 revenue) of the phase ‘design and develop products/services,' which includes assigning resources to product/service…
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Measure Spotlights|
Number of monthly non-routine "redeploy and retire employees" inquiries per business entity employee
This measure calculates the number of monthly non-routine inquiries (i.e. those that require complex responses and subject-matter expert escalation) received per business…
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Measure Spotlights|
Percentage of "redeploy and retire employees" inquiries received that are non-routine
This measure calculates the percentage of inquiries received for the process "redeploy and retire employees"—which consists of promotion/demotion/transfer processing,…
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Measure Spotlights|
Percentage of "redeploy and retire employees" inquiries received via face-to-face
This measure calculates the percentage of inquiries received via face-to-face interaction for the process "redeploy and retire employees," which consists of promotion…
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Measure Spotlights|
Percentage of "redeploy and retire employees" process inquiries received via channels other than e-mail, phone, and face-to-face
This measure calculates the percentage of inquiries received via channels other than e-mail, phone, and face-to-face for the process "redeploy and retire employees," which…
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Measure Spotlights|
Percentage of "redeploy and retire employees" process inquiries received via e-mail
This measure calculates the percentage of inquiries received via e-mail for the process "redeploy and retire employees," which consists of promotion/demotion/transfer…