Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Cycle time in days to complete the annual budget
This measure calculates the number of calendar days (including weekends) it takes to complete the annual budget. It is part of a set of Cycle Time measures that help…
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Percentage error for the total sales forecast
This measure calculates total sales forecasting percentage error. It is calculated as the absolute value of ((Projected – actual sales) / actual sales) * 100.
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Total cost to perform the process "perform planning/budgeting/forecasting" as a percentage of revenue
This measure calculates the total cost to perform the process "perform planning/budgeting/forecasting"—which involves developing periodic plans, budgets, and forecasts to…
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Overall forecast accuracy
Forecast accuracy compares forecasted sales for a specific period. Forecast accuracy is computed as 1 - the absolute value of (actual sales - forecast sales), divided by the…
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Total cost to perform the process "perform planning/budgeting/forecasting" per $1,000 revenue
This measure calculates the total cost per $1,000 revenue to perform the process "perform planning/budgeting/forecasting," which involves developing periodic plans, budgets,…
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Percentage of total vacancies filled by internal candidates
This measure calculates percentage of total vacancies filled by internal candidates at business entity. This Supplemental Information measure is intended to help companies…
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Voluntary terminations as a percentage of total business entity employees
This measure calculates the percentage of total business entity employees that left an organization of their own accord due to any situation. It is part of a set of Process…
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Employee turnover rate
This measure determines the employee turnover rate, which is calculated by dividing total employees terminated (both voluntary and involuntary) by the average number of …
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Measure Spotlights|
Voluntary terminations as a percentage of total business entity employee turnover
This measure calculates the percentage of total business entity employee turnover that was the result of employees voluntarily leaving the organization of their own accord…
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Involuntary terminations as a percentage of total business entity employee turnover
This measure calculates the percentage of total business entity employees that were terminated due to permanent layoff, redundancy, termination for cause, etc. As part of a…
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Measure Spotlights|
Involuntary terminations as a percentage of total business entity employees
This measure calculates the percentage of total business entity employees that were terminated due to permanent layoff, redundancy, termination for cause, etc. It is part of…
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Agent involuntary attrition rate
This measure determines the agent involuntary attrition rate, which is calculated by dividing the number of agents involuntarily terminated during the reporting period by the…
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Measure Spotlights|
Cycle time in days to update/revise the rolling forecast
This measure calculates the number of calendar days (including weekends) it takes to update/revise the rolling forecast. A rolling forecast requires regular updates to…
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Percentage of the work force that are expatriates
This measure calculates the percentage of work force that have been moved to another country to undertake a role within that country for their same organization. As part of a…
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Number of budget versions produced before final approval
This measure calculates the approximate number of budget versions that are produced during the budget cycle before approval of the final budget. It is part of a set of…