Agent involuntary attrition rate
This measure determines the agent involuntary attrition rate, which is calculated by dividing the number of agents involuntarily terminated during the reporting period by the number of agents at the beginning of the period, and multiplying that by 100 percent. It is part of a set of Process Efficiency measures that help companies optimize their "manage separation" process by minimizing waste and refining resource consumption.
Benchmark Data
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Units for this measure are percent.
Agent involuntary attrition rate
Key Terms
Process efficiency
Process efficiency represents how well a process converts its inputs into outputs. A process that converts 100% of the inputs into outputs without waste is more efficient than one that converts a similar amount of inputs into fewer outputs.
Median
The metric value which represents the 50th percentile of a peer group. This could also be communicated as the metric value where half of the peer group sample shows lower performance than the expressed metric value or half of the peer group sample shows higher performance than the expressed metric value.