Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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This measure calculates the number of new product/service development projects per full-time equivalent employee involved from the start of the design and develop product…
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Measure Spotlights|
Ratio of the number of projects to concepts in the pre-design phase for existing product/service extensions and improvements
This measure calculates the ratio of projects to concepts in the pre-design phase for existing product/service extensions and improvements. Existing product/service…
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Measure Spotlights|
Ratio of the number of projects to concepts in the pre-design phase for new product/service developments
This measure calculates the ratio of projects to concepts in the pre-design phase for new product/service developments. It is part of a set of Process Efficiency measures…
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Measure Spotlights|
Ratio of the total numbers of projects to pre-design concepts
This measure calculates the ratio of projects to concepts in the pre-design phase for all projects, including new product/service development projects, new/existing product…
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Measure Spotlights|
Percentage of funding for KM applications, platforms, or technologies from another source or group
This measure calculates the percentage of funding for knowledge management (KM) applications, platforms, or technologies that comes from another source or group. KM is the…
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Number of concepts in the pre-design phase that are existing product/service improvements and extensions per $1 billion revenue
This measure identifies the number of pre-design concepts that are existing product/service improvements and extensions per $1 billion revenue. Existing product/service…
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Measure Spotlights|
Number of concepts in the pre-design phase that are new product/service developments per $1 billion revenue
This measure identifies the number of pre-design concepts that are new product/service developments per $1 billion revenue. By monitoring the types of concepts in this phase,…
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Total cost to carry out the phase 'generate new product/service ideas' per concept in the pre-design phase that is an existing product/service improvement or extension
This measure calculates the total cost to generate new product/service ideas per concept that is in the pre-design phase that is an existing product/service improvement or…
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Total cost to carry out the phase 'generate new product/service ideas' per completely new product/service concept
This measure calculates the systems cost to generate new product/service ideas per new product/service opportunity. Systems cost includes any specific cost related to system…
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Systems cost of the phase 'test market for new or revised products and services' per $100,000 revenue
This measure calculates systems cost (per $100,000 revenue) of the phase 'test market for new or revised products and services,' which uses prototypes to assess the market…
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Equipment cost to perform the function "develop and manage products and services" as a percentage of total cost
This measure calculates the percentage of the total cost for the function "develop and manage products and services" that comes from equipment cost (machinery, hardware, etc…
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Material cost to perform the function "develop and manage products and services" as a percentage of total cost
This measure calculates the percentage of the total cost for the function "develop and manage products and services" that comes from material cost. This Supplemental…
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Personnel cost to perform the function "develop and manage products and services" as a percentage of total cost
This measure calculates the percentage of the total cost for the function "develop and manage products and services" that comes from internal personnel cost (employee…
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Systems cost to perform the function "develop and manage products and services" as a percentage of total cost
This measure calculates the percentage of the total cost for the function "develop and manage products and services" that comes from internal systems cost. Systems cost…
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Outsourced cost to perform the function "develop and manage products and services" as a percentage of total cost
This measure calculates the percentage of the total cost for the function "develop and manage products and services" that comes from outsourced cost. The outsourced cost…