Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Other cost to perform the process "order materials and services" as a percentage of total process cost
This measure calculates the percentage of total cost for the "order materials and services" process—which involves planning, ordering, and executing the physical delivery of…
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Measure Spotlights|
Overhead cost to perform the process "order materials and services" per $1,000 purchases
This measure calculates overhead cost per $1,000 purchases for planning, ordering, and executing the physical delivery of materials and services from suppliers to the points…
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Measure Spotlights|
Other cost to perform the process "order materials and services" per $1,000 purchases
This measure calculates "other" cost (i.e. other than personnel, equipment, material, systems, outsourced, or overhead costs) per $1,000 purchases for planning, ordering, and…
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Measure Spotlights|
Outsourced cost to perform the process "order materials and services" per $1,000 purchases
This measure calculates outsourced cost per $1,000 purchases for planning, ordering, and executing the physical delivery of materials and services from suppliers to the…
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Measure Spotlights|
Outsourced cost to perform the process "order materials and services" as a percentage of total process cost
This measure calculates the percentage of total cost for the "order materials and services" process—which involves planning, ordering, and executing the physical delivery of…
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Measure Spotlights|
Percentage of purchase orders created after receipt of the associated supplier invoice
This measure calculates percentage of purchase orders created after receipt of the associated supplier invoice. A purchase order (or supplier order) is a form used by the…
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Measure Spotlights|
Negotiated payment terms for suppliers in days
This measure calculates negotiated payment terms for suppliers in days. This Cycle Time measure is intended to help companies analyze this duration related to the process…
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Measure Spotlights|
Percentage of purchase orders transmitted to suppliers manually
This measure calculates percentage of purchase orders transmitted to suppliers manually. A purchase order (or supplier order) is a form used by the purchasing department to…
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Measure Spotlights|
Total cost to perform the contracts management function as a percentage of revenue
This measure calculates total cost to perform the contracts management function as a percentage of revenue. Total cost is the sum of personnel (compensation/benefits),…
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Measure Spotlights|
Number of contracts managed per contracts management FTE
This measure calculates number of contracts managed per contracts management full-time equivalent employee (FTE). The contracts management function includes [Managing…
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Measure Spotlights|
Percentage of contracts management FTEs that perform the processes "draft, negotiate, and execute contracts and perform project and project team initiation"
This measure calculates percentage allocation of contracts management function full-time equivalent employees (FTEs) dedicated to the process group 'draft, negotiate, and…
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Measure Spotlights|
Percentage of contracts management FTEs that perform the processes "develop, maintain, and monitor the corporate contract management system"
This measure calculates percentage allocation of contracts management function full-time equivalent employees (FTEs) dedicated to the process group 'develop, maintain, and…
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Measure Spotlights|
Percentage of contracts management FTEs that perform the process "perform project closing activities"
This measure calculates percentage allocation of contracts management function full-time equivalent employees (FTEs) dedicated to the process group 'perform project closing…
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Measure Spotlights|
Percentage of contracts management FTEs that perform the process "capture project employee timesheets"
This measure calculates percentage allocation of contracts management function full-time equivalent employees (FTEs) dedicated to the process group 'capture project employee…
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Measure Spotlights|
Total number of contracts management FTEs per $1 billion revenue
This measure calculates total number of contracts management full-time equivalent employees (FTEs) per $1 billion revenue. The contracts management function includes …