Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Personnel cost to design and develop products/services per project that enters the test market products/services phase
This measure calculates personnel cost to design and develop products/services per project that enters the test market products/services phase (in which prototypes are used…
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Measure Spotlights|
Overhead cost of the phase 'design and develop product/services' per $1,000 revenue
This measure calculates overhead cost (per $1,000 revenue) of the phase ‘design and develop products/services,' which includes assigning resources to product/service projects…
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Measure Spotlights|
Overhead cost to design and develop products/services per projects that enters the test market products/services phase
This measure calculates overhead cost to design and develop products/services per project that enters the test market products/services phase (in which prototypes are used to…
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Measure Spotlights|
Total cost to design and develop products/services per project that enters the test market products/services phase
This measure calculates the total cost to design and develop products/services per project that enters the test market products/services phase (in which prototypes are used…
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Measure Spotlights|
Outsourced cost to design and develop products/services per project that enters the test market products/services phase
This measure calculates outsourced cost to design and develop products/services per project that enters the test market products/services phase (in which prototypes are used…
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Measure Spotlights|
Outsourced cost of the phase 'design and develop product/services' per $1,000 revenue
This measure calculates outsourced cost (per $1,000 revenue) of the phase ‘design and develop products/services,' which includes assigning resources to product/service…
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Measure Spotlights|
Systems cost of the phase 'support product manufacturing or service delivery' per $100,000 revenue
This measure calculates systems cost (per $100,000 revenue) of the phase ‘support product manufacturing or service delivery,' which are monitored by new product/service…
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Measure Spotlights|
Percentage of external ideas from clients/customers
This measure calculates the percentage of external ideas for products/services that come from clients/customers. It is part of a set of Supplemental Information measures that…
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Measure Spotlights|
Percentage of external ideas from competitors
This measure calculates the percentage of external ideas for products/services that come from competitors. It is part of a set of Supplemental Information measures that help…
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Measure Spotlights|
Percentage of external ideas from consultants
This measure calculates the percentage of external ideas for products/services that come from consultants. It is part of a set of Supplemental Information measures that help…
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Measure Spotlights|
Percentage of external ideas from other sources
This measure calculates the percentage of external ideas for products/services that come from sources other than clients/customers, competitors, consultants, partners, or…
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Measure Spotlights|
Percentage of external ideas from partners
This measure calculates the percentage of external ideas for products/services that come from partners. It is part of a set of Supplemental Information measures that help…
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This measure calculates the number of new product/service development projects per full-time equivalent employee involved from the start of the design and develop product…
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Measure Spotlights|
Number of existing product/service improvement and extension concepts per FTE that carries out the phase 'generate new product/service ideas'
This measure calculates the number of existing product/service improvement and extension project ideas generated per new product/service ideas full-time equivalent (FTE)…
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This measure calculates the number of existing product/service improvement and extension projects generated per full-time equivalent (FTE) employee involved from the start of…