Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask UsResource Results
-
Measure Spotlights|
Average time in calendar days to detect cybersecurity incidents
This measure calculates average time in calendar days to detect cybersecurity incidents. Cybersecurity is defined as the ability to protect or defend the use of cyberspace…
-
Measure Spotlights|
Percentage of cybersecurity FTEs eliminated/redeployed in the past 12 months attributed to AI
This measure calculates percentage of cybersecurity full-time equivalent employees (FTEs) eliminated/redeployed in the past 12 months attributed to AI. Cybersecurity is…
-
Measure Spotlights|
Annual cybersecurity cost as a percentage of IT cost, excluding depreciation/amortization
This measure calculates the percentage of IT cost, excluding depreciation/amortization today for annual cybersecurity cost. Cybersecurity cost (for IT and OT - where…
-
Measure Spotlights|
Average time in calendar days to respond to and recover from cybersecurity incidents
This measure calculates average time in calendar days to respond to and recover from cybersecurity incidents. This begins when an incident has been detected and its scope has…
-
Measure Spotlights|
Percentage of endpoints governed by automated identity management and governance processes
This measure calculates the percentage of endpoints that are governed by automated identity management and governance processes Endpoints or endpoint devices are physical…
-
Measure Spotlights|
Total number of cybersecurity FTEs (including contractors and outsourced resources) per $1 billion revenue
This measure calculates the total number of cybersecurity full-time equivalent employees (FTEs) (including contractors and outsourced resources) per $1 billion of revenue. …
-
Measure Spotlights|
Total number of cybersecurity FTEs (including contractors and outsourced resources) as percentage of total business entity FTEs
This measure calculates the total number of cybersecurity FTEs (Full time equivalents) (including contractors and outsourced resources) as a percentage of total FTEs (Full…
-
Measure Spotlights|
Percentage of endpoint devices monitored for suspicious activity, vulnerabilities, and policy violations
This measure calculates the percentage of endpoint devices that are monitored for suspicious activity, vulnerabilities, and policy violations, today. Endpoints or endpoint…
-
Measure Spotlights|
Average time in hours to investigate cybersecurity incidents
This measure calculates the average time in hours to investigate cybersecurity incidents i.e., starting from the time a security alert is escalated for investigation until…
-
Measure Spotlights|
Percentage of network communications monitored for suspicious activity
This measure calculates the percentage of network communications that are monitored for suspicious activity today. This Supplemental Information measure is intended to help…
-
Measure Spotlights|
Percentage of applications governed by automated identity management and governance processes
This measure calculates the percentage of applications that are governed by automated identity management and governance processes. This Supplemental Information measure is…
-
Measure Spotlights|
Estimate if not using AI - Percentage of time cybersecurity employees currently spend on repetitive/redundant tasks
Estimate if not using AI for 110846
-
Measure Spotlights|
ROI achieved with AI initiatives in security
-
Measure Spotlights|
ROI achieved specifically with generative AI initiatives in security
-
