Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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This measure calculates percentage change in the annual learning budget spent on developing skills in areas such as data science, digital skills and other specialty IT skills…
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Percentage change in the learning budget per business entity employee in the past 12 months (pre- to post-Covid)
This measure calculates percentage change in the learning budget per business entity employee in the past 12 months (pre-Covid). This Supplemental Information measure is…
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Percentage change in the average time in days to close an identified skill or capability gap through training for an employee in the past 12 months (pre- to post-Covid)
This measure calculates percentage change in the average time in calendar days to close an identified skill or capability gap through training for an employee in the past 12…
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Total cost to perform the legal services function as a percentage of selling, general, and administrative cost (SG&A)
This measure calculates total cost to perform the legal services function as a percentage of selling, general, and administrative cost (SG&A). Selling, General, and…
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Total cost to perform the legal services function as a percentage of revenue
This measure calculates total cost to perform the legal services function as a percentage of revenue. Total cost is the sum of personnel (compensation/benefits), systems …
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Customer satisfaction rate for legal services
This measure calculates customer satisfaction rate for legal services. This Staff Productivity measure is intended to help companies assess the efficiency of their staff…
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Number of new projects managed per contracts management FTE
This measure calculates number of new projects managed per contracts management full-time equivalent employee (FTE). The contracts management function includes [Managing…
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Cycle time in days for a legal services FTE to complete contract preparation
This measure calculates cycle time in days for a legal services full-time equivalent employee (FTE) to complete contract preparation. Contract preparation begins when legal…
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Cycle time in days for a legal services FTE to complete contract review
This measure calculates cycle time in days for a legal services full-time equivalent employee (FTE) to complete contract review. Contract review begins when legal receives…
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Average number of learning days per manufacturing employee
This measure calculates average number of learning days per manufacturing employee. Learning days are simply the average number of days in a year that are dedicated to…
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Average number of learning days per manufacturing employee measured 12 months ago
This measure calculates average number of learning days per manufacturing employee measured 12 months ago. Learning days are simply the average number of days in a year that…
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Learning budget per manufacturing employee
This measure calculates learning budget per manufacturing employee. This Cost Effectiveness measure is intended to help companies understand this cost expenditure related to…
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Learning budget per manufacturing employee measured 12 months ago
This measure calculates learning budget per manufacturing employee measured 12 months ago. This Cost Effectiveness measure is intended to help companies understand this cost…
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Average number of days educating manufacturing employees on AI-specific skills
This measure calculates average number of days educating manufacturing employees on AI-specific skills. This Process Efficiency measure is intended to help companies…
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Percentage change in learning budget per manufacturing employee per manufacturing employees in the past 12 months
This measure calculates percentage change in learning budget per manufacturing employee per manufacturing employees in the past 12 months. This Supplemental Information…