Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Personnel cost to perform the processes "manage employee development" and "develop and train employees" as a percentage of total process cost
This measure calculates the percentage of the total cost to perform the processes "manage employee development" and "develop and train employees" that comes from personnel…
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Measure Spotlights|
Personnel cost to perform the processes "manage employee orientation and deployment," "manage employee performance," and "manage employee relations" as a percentage of total process cost
This measure calculates the percentage of the total cost to perform the processes "manage employee orientation and deployment," "manage employee performance," and "manage…
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Measure Spotlights|
Number of learning days per employee
This measure calculates the average number of days per employee that were dedicated to learning. It is calculated by dividing the total number of days utilized for learning a…
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Measure Spotlights|
Response time in hours for non-routine "develop and counsel employees" inquiries
This measure determines the number of hours spent responding to non-routine inquiries (i.e. those that require complex responses and subject-matter expert escalation) for the…
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Measure Spotlights|
Response time in hours for routine "develop and counsel employees" inquiries
This measure determines the number of hours spent responding to routine inquiries (i.e. those received on a regular basis that require a standard response) for the process …
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Measure Spotlights|
Number of business entity employees per FTE that performs the process group "develop and counsel employees"
This measure calculates the number of business entity employees per full-time equivalent (FTE) employee that performs the process group "develop and counsel employees," which…
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Measure Spotlights|
Number of business entity employees per FTE that performs the processes "manage employee development" and "develop and train business entity employees"
This measure calculates the number of business entity employees per full-time equivalent (FTE) employee that performs the processes "manage employee development" and "develop…
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Measure Spotlights|
Number of business entity employees per FTE that performs the processes "manage employee orientation and deployment," "manage employee performance," and "manage employee relations"
This measure calculates the number of business entity employees per full-time equivalent (FTE) employee that performs the processes "manage employee orientation and…
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Measure Spotlights|
Number of FTEs that perform the process group "develop and counsel employees" per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue that perform the process group "develop and counsel employees," which…
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Measure Spotlights|
Number of FTEs that perform the processes "manage employee development" and "develop and train employees" per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue that perform the processes "manage employee development" and "develop and…
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Measure Spotlights|
Personnel cost to perform the processes "manage employee development" and "develop and train employees" per business entity employee
This measure calculates personnel cost per business entity employee to perform the processes "manage employee development" and "develop and train employees." These two…
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Measure Spotlights|
Personnel cost to perform the process group "develop and counsel employees" per $1,000 revenue
This measure calculates personnel cost per $1,000 business entity revenue to perform the process group "develop and counsel employees". Personnel cost refers to employee…
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Measure Spotlights|
Personnel cost to perform the process group "develop and counsel employees" per business entity employee
This measure calculates personnel cost per business entity employee to perform the process group "develop and counsel employees". Personnel cost refers to employee personnel…
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Measure Spotlights|
Personnel cost to perform the process group "develop and counsel employees" as a percentage of total process group cost
This measure calculates personnel cost as a percentage of total process group cost to perform the process group "develop and counsel employees". Personnel cost refers to…
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Measure Spotlights|
Total cost to perform the process group "develop and counsel employees" per process group FTE
This measure calculates total cost per process group full time equivalent (FTE) to perform the process group "develop and counsel employees". Total cost is the sum of…
