Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask Us-
Measure Spotlights|
Overhead cost to design and develop products/services per projects that enters the test market products/services phase
This measure calculates overhead cost to design and develop products/services per project that enters the test market products/services phase (in which prototypes are used to…
-
Measure Spotlights|
Total cost to design and develop products/services per project that enters the test market products/services phase
This measure calculates the total cost to design and develop products/services per project that enters the test market products/services phase (in which prototypes are used…
-
Measure Spotlights|
Outsourced cost to design and develop products/services per project that enters the test market products/services phase
This measure calculates outsourced cost to design and develop products/services per project that enters the test market products/services phase (in which prototypes are used…
-
Measure Spotlights|
Outsourced cost of the phase 'design and develop product/services' per $1,000 revenue
This measure calculates outsourced cost (per $1,000 revenue) of the phase ‘design and develop products/services,' which includes assigning resources to product/service…
-
Measure Spotlights|
Systems cost of the phase 'support product manufacturing or service delivery' per $100,000 revenue
This measure calculates systems cost (per $100,000 revenue) of the phase ‘support product manufacturing or service delivery,' which are monitored by new product/service…
-
Measure Spotlights|
Percentage of external ideas from clients/customers
This measure calculates the percentage of external ideas for products/services that come from clients/customers. It is part of a set of Supplemental Information measures that…
-
Measure Spotlights|
Percentage of external ideas from competitors
This measure calculates the percentage of external ideas for products/services that come from competitors. It is part of a set of Supplemental Information measures that help…
-
Measure Spotlights|
Percentage of external ideas from consultants
This measure calculates the percentage of external ideas for products/services that come from consultants. It is part of a set of Supplemental Information measures that help…
-
Measure Spotlights|
Percentage of external ideas from other sources
This measure calculates the percentage of external ideas for products/services that come from sources other than clients/customers, competitors, consultants, partners, or…
-
Measure Spotlights|
Percentage of external ideas from partners
This measure calculates the percentage of external ideas for products/services that come from partners. It is part of a set of Supplemental Information measures that help…
-
This measure calculates the number of new product/service development projects per full-time equivalent employee involved from the start of the design and develop product…
-
Measure Spotlights|
Number of existing product/service improvement and extension concepts per FTE that carries out the phase 'generate new product/service ideas'
This measure calculates the number of existing product/service improvement and extension project ideas generated per new product/service ideas full-time equivalent (FTE)…
-
This measure calculates the number of existing product/service improvement and extension projects generated per full-time equivalent (FTE) employee involved from the start of…
-
Measure Spotlights|
Number of existing product/service improvement and extension projects per $1 billion revenue
This measure identifies the number of pre-design concepts that are existing product/service improvements and extensions per $1 billion revenue. Existing product/service…
-
Measure Spotlights|
Percentage of funding for KM applications, platforms, or technologies from another source or group
This measure calculates the percentage of funding for knowledge management (KM) applications, platforms, or technologies that comes from another source or group. KM is the…