Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Cycle time in days to complete the annual budget
This measure calculates the number of calendar days (including weekends) it takes to complete the annual budget. It is part of a set of Cycle Time measures that help…
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Percentage error for the total sales forecast
This measure calculates total sales forecasting percentage error. It is calculated as the absolute value of ((Projected – actual sales) / actual sales) * 100.
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Total cost to perform the process "perform planning/budgeting/forecasting" as a percentage of revenue
This measure calculates the total cost to perform the process "perform planning/budgeting/forecasting"—which involves developing periodic plans, budgets, and forecasts to…
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Overall forecast accuracy
Forecast accuracy compares forecasted sales for a specific period. Forecast accuracy is computed as 1 - the absolute value of (actual sales - forecast sales), divided by the…
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Total cost to perform the process "perform planning/budgeting/forecasting" per $1,000 revenue
This measure calculates the total cost per $1,000 revenue to perform the process "perform planning/budgeting/forecasting," which involves developing periodic plans, budgets,…
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Number of FTEs that perform the process group "manage logistics and warehousing" as a percentage of total business entity FTEs
This measure calculates the percentage of business entity full-time equivalent employees (FTEs) who are employed to perform the process group "manage logistics and…
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Number of FTEs that perform the process group "manage logistics and warehousing" per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue who plan, implement, and control the forward and reverse flow and storage…
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Total cost to perform the process group "manage logistics and warehousing" as a percentage of the cost of continuing operations
This measure calculates the total cost to perform the process group "manage logistics and warehousing"—which plans, implements, and controls the forward/reverse flow and…
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Total cost to perform the process group "manage logistics and warehousing" per process group FTE
This measure calculates the total cost to perform the process group "manage logistics and warehousing"—which plans, implements, and controls the forward and reverse flow and…
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Percentage of sales orders filled completely from the primary sourcing location
This measure calculates the percentage of sales orders that were filled completely from the pre-determined warehouse or distribution center from which the product should be…
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Percentage of ship from stock orders delivered in full within 24 hours of order receipt
This measure calculates the percentage of the total number of ship-from-stock sales orders are shipped within 24 hours of order receipt. A sales order is any request to…
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Order line fill rate
This measure calculates the number of order lines filled completely, as a percentage of the total number of order lines. It is part of a set of Process Efficiency measures…
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Percentage of annual expedited orders resulting from documentation errors
This measure calculates annual percentage of customer orders in which actual delivery service level exceeded the normal service level due to documentation errors. It is part…
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Percentage of annual expedited orders resulting from inaccurate demand forecasts
This measure calculates annual percentage of customer orders in which actual delivery service level exceeded the normal service level due to inaccurate demand forecasts. It…
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Percentage of annual expedited orders resulting from information technology/system failure
This measure calculates annual percentage of customer orders in which actual delivery service level exceeded the normal service level due to information technology/system…