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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Outsourced cost to perform the process "manage and process collections" as a percentage of total process cost
This measure calculates the percentage of the total cost to perform the process "manage and process collections" that comes from outsourced cost. Core components of this…
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Measure Spotlights|
Overhead and other costs to perform the process "process accounts receivable (AR)" as a percentage of total process cost
This measure calculates the percentage of the total cost to perform the "process accounts receivable (AR)" process that comes from overhead and other costs. The purpose of…
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Measure Spotlights|
Overhead and other costs to perform the process "process accounts receivable (AR)" per $100,000 revenue
This measure calculates overhead and other costs per $100,000 revenue to perform the "process accounts receivable (AR)" process, which processes payments due from customers,…
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Measure Spotlights|
Outsourced cost to perform the process "process accounts receivable (AR)" as a percentage of total process cost
This measure calculates the percentage of the total cost to perform the "process accounts receivable (AR)" process that comes from outsourced cost. The purpose of this…
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Measure Spotlights|
Overhead and other costs to perform the process "manage and process adjustments/deductions" as a percentage of total process cost
This measure calculates the percentage of the total cost to perform the process "manage and process adjustments/deductions" that comes from overhead and other costs. Core…
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Measure Spotlights|
Overhead and other costs to perform the process "manage and process adjustments/deductions" per $1,000 revenue
This measure calculates overhead and other costs per $1,000 revenue to perform the process "manage and process adjustments/deductions," which consists of creating and…
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Measure Spotlights|
Overhead and other costs to perform the process "manage and process collections" as a percentage of total process cost
This measure calculates the percentage of the total cost to perform the process "manage and process collections" that comes from overhead and other costs. Core components of…
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Measure Spotlights|
Overhead and other costs to perform the process "manage and process collections" per $1,000 revenue
This measure calculates overhead and other costs per $1,000 revenue to perform the process "manage and process collections," which consists of posting entries to respective…
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Measure Spotlights|
Maximum value of customer adjustment/deduction that can be made without approval
This measure calculates highest value of customer adjustment/deduction that can be made without approval. An adjustment/deduction is when an amount is changed due to an error…
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Measure Spotlights|
Percentage of FTEs that perform the process "manage financial policies and procedures" that perform management activities
This measure calculates percentage of full time equivalents (FTEs) that perform the process "manage (financial) policies and procedures" that perform management activities…
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Measure Spotlights|
Percentage of FTEs that perform the process "manage financial policies and procedures" that perform the activity "establish accounting policies"
This measure calculates percentage of full time equivalents (FTEs) that perform the process "manage (financial) policies and procedures" that perform the activity "establish…
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Measure Spotlights|
Percentage of journal entry line items directly linked from an internal/external system
This measure calculates percentage of journal entry line items directly linked from an internal/external system. A journal entry line item is a single transaction line in a…
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Measure Spotlights|
Percentage of journal entry line items that are automated and recurring
This measure calculates percentage of journal entry line items that are automated and recurring. A journal entry line item is a single transaction line in a journal entry…
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Measure Spotlights|
Percentage of journal entry line items sourced through methods other than manual, direct link, or automated entry
This measure calculates percentage of journal entry line items sourced through methods other than manual, direct link, or automated entry. A journal entry line item is a…
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Measure Spotlights|
Percentage of total accruals generated using a fully automated method
This measure calculates the percentage of total accruals generated by automated methods. An accrual is a journal entry recorded for the purpose of matching revenues and…