Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Systems cost to perform the process group "perform revenue accounting" per $100,000 revenue
This measure calculates systems cost per $100,000 revenue to perform the process group "perform revenue accounting," which involves comparing revenue targets to reality and…
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Measure Spotlights|
Personnel cost to perform the process group "perform revenue accounting" per process group FTE
This measure calculates personnel cost per process full-time equivalent (FTE) employee to perform the process group "perform revenue accounting," which involves comparing…
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Measure Spotlights|
Personnel cost to perform the process "manage and process adjustments/deductions" as a percentage of total process cost
This measure calculates the percentage of the total cost to perform the process "manage and process adjustments/deductions" that comes from personnel cost. Core components of…
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Measure Spotlights|
Total cost to perform the process "manage and process collections" per customer receipt
This measure calculates the total cost per customer receipt to perform the process "manage and process collections," which consists of posting entries to respective accounts,…
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Measure Spotlights|
Total cost to perform the process group "perform revenue accounting" per $1,000 revenue
This measure calculates total cost to perform the process group "perform revenue accounting" per $1,000 business entity revenue. Total cost is the sum of personnel …
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Measure Spotlights|
Total cost to perform the process "manage and process collections" as a percentage of revenue
This measure calculates the total cost as a percentage of revenue to perform the process "manage and process collections," which consists of posting entries to respective…
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Measure Spotlights|
Total cost to perform the process "manage and process collections" per $1 billion revenue
This measure calculates the total cost per $1 billion revenue to perform the process "manage and process collections," which consists of posting entries to respective…
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Measure Spotlights|
Total cost to perform the process "manage and process collections" per $1,000 revenue
This measure calculates the total cost per $1,000 revenue to perform the process "manage and process collections," which consists of posting entries to respective accounts,…
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Measure Spotlights|
Total cost to perform the process "manage and process collections" per process FTE
This measure calculates the total cost per process full-time equivalent (FTE) employee to perform the process "manage and process collections," which consists of posting…
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Measure Spotlights|
Personnel cost to perform the process "process accounts receivable (AR)" as a percentage of the total process cost
This measure calculates the percentage of the total cost to perform the "process accounts receivable (AR)" process that comes from personnel cost. The purpose of this process…
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Measure Spotlights|
Total cost to perform the process "process accounts receivable (AR)" as a percentage of revenue
This measure calculates the total cost as a percentage of revenue to perform the "process accounts receivable (AR)" process, which processes payments due from customers,…
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Measure Spotlights|
Total cost to perform the process "process accounts receivable (AR)" per process FTE
This measure calculates the total cost per process full-time equivalent (FTE) employee to perform the "process accounts receivable (AR)" process, which processes payments due…
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Measure Spotlights|
Total cost to perform the process "process accounts receivable (AR)" per $1 billion revenue
This measure calculates the total cost per $1 billion revenue to perform the "process accounts receivable (AR)" process, which processes payments due from customers,…
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Measure Spotlights|
Total cost to perform the process "process accounts receivable (AR)" per $1,000 revenue
This measure calculates the total cost per $1,000 revenue to perform the "process accounts receivable (AR)" process, which processes payments due from customers, including…
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Measure Spotlights|
Systems cost to perform the process "invoice customer" per $100,000 revenue
This measure calculates systems cost per $100,000 revenue to perform the process "invoice customer," which involves preparing detailed reports of customer purchases and…