Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask UsResource Results
-
Measure Spotlights|
Percentage of senior management/executives that receive a formal performance review
This measure calculates the percentage of senior management/executives (i.e. the highest-ranking officers and managers below executives) that receive a qualitative or…
-
Measure Spotlights|
Percentage change in the new hire 12 month retention rate in the past 12 months (pre- to post-Covid)
This measure calculates percentage change in the new hire 12 month retention rate in the past 12 months (pre-Covid). This Supplemental Information measure is intended to help…
-
Measure Spotlights|
Total cost to perform the process group "reward and retain employees" as a percentage of selling, general, and administrative (SGA) costs
This measure calculates total cost to perform the process group "reward and retain employees" as a percentage of selling, general, and administrative (SGA) costs. Total cost…
-
Measure Spotlights|
Percentage of FTEs that perform the process group "reward and retain employees" that are senior management / executive level
This measure calculates percentage of full-time equivalent employees (FTEs) that perform the process group "reward and retain employees" that are senior management /…
-
Measure Spotlights|
Percentage of FTEs that perform the process group "reward and retain employees" that are middle management/specialists
This measure calculates percentage of full-time equivalent employees (FTEs) that perform the process group "reward and retain employees" that are middle management…
-
Measure Spotlights|
Percentage of FTEs that perform the process group "reward and retain employees" that are operational workers/office staff
This measure calculates percentage of full-time equivalent employees (FTEs) that perform the process group "reward and retain employees" that are operational workers/office…
-
Measure Spotlights|
Other cost to perform the process group "reward and retain employees" as a percentage of total cost to perform the process
This measure calculates the percentage of the total cost to perform the process "reward and retain employees" that comes from other cost. Activities in this process include…
-
Measure Spotlights|
Overhead cost to perform the process group "reward and retain employees" as a percentage of total process group cost
This measure calculates the percentage of the total cost to perform the process group "reward and retain employees" that comes from overhead cost. Activities in this process…
-
Measure Spotlights|
Total cost to perform the process "manage employee performance" as a percentage of the total cost to perform the process group "develop and counsel employees"
This measure calculates the percentage of total cost to perform the process group "develop and counsel employees" allocated to the process "manage employee performance"…