Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Percentage of sales order line items placed through direct connection to system
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Measure Spotlights|
Percentage of total returns flow generated due to warranty/end-of-life returns
This measure calculates the percentage of total returns flow generated due to warranty/end-of-life returns. It is part of a set of Supplemental Information measures that help…
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Percentage of returned goods that are donated
This measure calculates the percentage of returned goods that are donated. It is part of a set of Supplemental Information measures that help companies evaluate additional…
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Measure Spotlights|
Percentage of returned goods that are sent to a landfill
This measure calculates the percentage of returned goods that are sent to a landfill. It is part of a set of Supplemental Information measures that help companies evaluate…
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Percentage of returned goods that are disposed of through other methods
This measure calculates the percentage of returned goods that are disposed of through methods other than donation, recycling, remanufacturing, repackaging, scrapping, or…
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Percentage of returned goods that are recycled (materials reclaimed, leased)
This measure calculates the percentage of returned goods that are recycled (materials reclaimed, leased). It is part of a set of Supplemental Information measures that help…
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Percentage of returned goods that are repackaged and resold through a secondary channel
This measure calculates the percentage of returned goods that are repackaged and resold through a sales channel outside of a company's primary sales channel (e.g., outlet…
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Measure Spotlights|
Percentage of total returns flow generated due to marketing returns
This measure calculates the percentage of total returns flow generated due to marketing returns. It is part of a set of Supplemental Information measures that help companies…
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Percentage of total returns flow generated due to reusable packaging
This measure calculate the percentage of total returns flow generated due to reusable packaging. It is part of a set of Supplemental Information measures that help companies…
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Total cost to perform the process "develop and train employees" as a percentage of the total cost to perform the process group "develop and counsel employees"
This measure calculates the percentage of total cost to perform the process group "develop and counsel employees" allocated to the process "develop and train employees"…
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Percentage of total annual marketing budget allocated to allocated overhead
This measure calculates the percentage of total annual marketing budget allocated to "allocated overhead." The marketing budget includes, among other things, IT costs…
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Percentage of time spent by FTEs performing the process "develop and train employees" to developing learning content
This measure calculates percentage of time spent by full-time equivalent employees (FTEs) performing the process "develop and train employees" to developing learning content…
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Percentage of time spent by FTEs performing the process "develop and train employees" to deploying/delivering learning content
This measure calculates ercentage of time spent by full-time equivalent employees (FTEs) performing the process "develop and train employees" to deploying/delivering learning…
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Employee retention rate
This measure calculates employee retention rate. This is defined as the number of employees at the end of the year that were present at the beginning of the year, divided by…
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Revenue lost from retail loyalty card discounts as a percentage of revenue