Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Finished goods inventory days of supply
This measure calculates total finished goods inventory days of supply by dividing "finished goods inventory" by the "value of transfers divided by 365 days." The value of…
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Measure Spotlights|
Finished goods inventory turns
This measure calculates finished goods inventory turns by dividing cost of goods sold (COGS) for the year by the average value of month-end finished goods inventory for the…
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Personnel cost to perform the process "manage and process collections" per process FTE
This measure calculates personnel cost per process full-time equivalent (FTE) employee to perform the process "manage and process collections," which consists of posting…
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Measure Spotlights|
Total cost to perform the process "manage and process adjustments/deductions" per process FTE
This measure calculates the total cost per process full-time equivalent (FTE) employee to perform the process "manage and process adjustments/deductions," which consists of…
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Measure Spotlights|
Total cost to perform the processes "process accounts receivable (AR)", "manage and process collections", and "manage and process adjustments/deductions" per $1,000 revenue
This measure calculates the total cost per $1,000 revenue to process funds received, whether by check or electronically; coordinate and follow through on collecting payments…
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Measure Spotlights|
Number of receipts processed per FTE that performs the processes "process accounts receivable (AR)", "manage and process collections", and "manage and process adjustments/deductions"
This measure calculates the number of receipts processed per full time equivalent (FTE) that performs the processes "process accounts receivable (AR)", "manage and process…
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Measure Spotlights|
Other cost to perform the process "invoice customer" as a percentage of total process cost
This measure calculates other cost to perform the process "invoice customer" as a percentage of total process cost. Other cost refers to costs other than personnel, equipment…
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Measure Spotlights|
Total cost to perform the processes "process accounts receivable (AR)", "manage and process collections", and "manage and process adjustments/deductions" per customer receipt
This measure calculates total cost to perform the processes "process accounts receivable (AR)", "manage and process collections", and "manage and process adjustments…
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Measure Spotlights|
Total cost to perform the processes "process accounts receivable (AR)", "manage and process collections", and "manage and process adjustments/deductions" per process FTE
This measure calculates total cost per process full time equivalent (FTE), to perform the processes "process accounts receivable (AR)", "manage and process collections", and …
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Measure Spotlights|
Value of customer adjustments/deductions per FTE that performs the process "manage and process adjustments/deductions"
This measure calculates total value of customer adjustments/deductions per full-time equivalent employee (FTE) who performs the process "manage and process adjustments…
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This measure calculates total value of customer adjustments/deductions per full time equivalent (FTE), that perform the processes "process accounts receivable (AR)", "manage…
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Measure Spotlights|
Total cost to perform the process group "manage logistics and warehousing" as a percentage of revenue
This measure calculates total cost as a percentage of revenue to perform the process group "manage logistics and warehousing". Total cost is the sum of personnel …
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Overhead cost to perform the process "process customer credit" per $100,000 revenue
This measure calculates overhead cost to perform the process "process customer credit" per $100,000 business entity revenue. Overhead cost refers to expenses that an…
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Measure Spotlights|
Personnel cost to perform the process "invoice customer" as a percentage of total process cost
This measure calculates personnel cost to perform the process "invoice customer" as a percentage of total process cost. Personnel cost refers to employee personnel…
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Measure Spotlights|
Personnel cost to perform the process "process customer credit" as a percentage of total process cost
This measure calculates personnel cost to perform the process "process customer credit" as a percentage of total process cost. Personnel cost refers to employee personnel…