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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Percentage of sales order line items placed through direct connection to system
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Measure Spotlights|
Percentage of total returns flow generated due to warranty/end-of-life returns
This measure calculates the percentage of total returns flow generated due to warranty/end-of-life returns. It is part of a set of Supplemental Information measures that help…
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Measure Spotlights|
Percentage of returned goods that are donated
This measure calculates the percentage of returned goods that are donated. It is part of a set of Supplemental Information measures that help companies evaluate additional…
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Measure Spotlights|
Percentage of returned goods that are sent to a landfill
This measure calculates the percentage of returned goods that are sent to a landfill. It is part of a set of Supplemental Information measures that help companies evaluate…
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Measure Spotlights|
Percentage of returned goods that are disposed of through other methods
This measure calculates the percentage of returned goods that are disposed of through methods other than donation, recycling, remanufacturing, repackaging, scrapping, or…
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Percentage of returned goods that are recycled (materials reclaimed, leased)
This measure calculates the percentage of returned goods that are recycled (materials reclaimed, leased). It is part of a set of Supplemental Information measures that help…
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Measure Spotlights|
Percentage of returned goods that are repackaged and resold through a secondary channel
This measure calculates the percentage of returned goods that are repackaged and resold through a sales channel outside of a company's primary sales channel (e.g., outlet…
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Measure Spotlights|
Percentage of total returns flow generated due to marketing returns
This measure calculates the percentage of total returns flow generated due to marketing returns. It is part of a set of Supplemental Information measures that help companies…
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Measure Spotlights|
Percentage of total returns flow generated due to reusable packaging
This measure calculate the percentage of total returns flow generated due to reusable packaging. It is part of a set of Supplemental Information measures that help companies…
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Measure Spotlights|
Percentage of business entity employees with 25 years or more of tenure
This measure calculates the percentage of business entity employees with 25 years or more of tenure. It is part of a set of Supplemental Information measures that help…
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Measure Spotlights|
Percentage of business entity employees who are 60 years old or greater
This measure calculates the percentage of business entity employees who are 60 years old or greater. It is part of a set of Supplemental Information measures that help…
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Measure Spotlights|
Percentage of business entity employees who are at least 25 but less than 30 years old
This measure calculates the percentage of business entity employees who are at least 25 but less than 30 years old. It is part of a set of Supplemental Information measures…
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Measure Spotlights|
Percentage of business entity employees who are at least 30 but less than 35 years old
This measure calculates the percentage of business entity employees who are at least 30 but less than 35 years old. It is part of a set of Supplemental Information measures…
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Measure Spotlights|
Percentage of business entity employees who are at least 35 but less than 40 years old
This measure calculates the percentage of business entity employees who are at least 35 but less than 40 years old. It is part of a set of Supplemental Information measures…
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Measure Spotlights|
Percentage of business entity employees who are at least 40 but less than 45 years old
This measure calculates the percentage of business entity employees who are at least 40 but less than 45 years old. It is part of a set of Supplemental Information measures…