Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Total cost to perform the process group "develop and counsel employees" per $1,000 revenue
This measure calculates the total cost per $1,000 revenue to perform the process group "develop and counsel employees," which consists of learning strategy, employee…
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Measure Spotlights|
Total cost to perform the processes "manage employee development" and "develop and train employees" per business entity employee
This measure calculates the total cost per business entity employee to perform the processes "manage employee development" and "develop and train employees." These two…
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Measure Spotlights|
Total cost to perform the process group "develop and counsel employees" per business entity employee
This measure calculates the total cost per business entity employee to perform the process group "develop and counsel employees," which consists of learning strategy,…
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Measure Spotlights|
Personnel cost to perform the process group "develop and counsel employees" as a percentage of total process group cost
This measure calculates personnel cost as a percentage of total process group cost to perform the process group "develop and counsel employees". Personnel cost refers to…
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Measure Spotlights|
Internal cost to perform learning administration activities per $1,000 revenue
This measure calculates the internal cost per $1,000 revenue for scheduling courses, coordinating course attendance, printing and/or distributing course/learning materials,…
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Measure Spotlights|
Internal cost to perform learning administration activities per business entity employee
This measure calculates the internal cost per business entity employee for scheduling courses, coordinating course attendance, printing and/or distributing course/learning…
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Measure Spotlights|
Total cost to perform the HR function per FTE that performs the process group "develop and counsel employees"
This measure calculates the total cost per "develop and counsel employees" full-time equivalent (FTE) employee to perform the human resources (HR) function. These FTEs focus…
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Measure Spotlights|
Total cost for the learning management system as a percentage of the system cost to perform the processes "manage employee development" and "develop and train employees"
This measure calculates total cost for the software application or Web-based technology used to plan, implement, and assess a specific learning process in relation to system…
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Measure Spotlights|
Total personnel cost per business entity FTE
This measure calculates total personnel cost per business entity full-time equivalent employee (FTE). Personnel cost refers to employee personnel compensation (salaries and…
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Measure Spotlights|
Percentage of CEO and senior leadership time spent on leadership development
This measure calculates the percentage of time that the Chief Executive Officer (CEO) (i.e. the officer who has ultimate management responsibility for an organization and…
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Measure Spotlights|
Overhead and other costs to perform the process group "reward and retain employees" as a percentage of total process group cost
This measure calculates overhead and other costs of the process group "reward and retain employees" as a percentage of the total cost to perform the process group. Overhead…
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Measure Spotlights|
Number of monthly routine "reward and retain employees" inquiries per process group FTE
This measure calculates number of monthly routine "reward and retain employees" inquiries per process group full-time equivalent employee (FTE). The Process group "reward and…
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Measure Spotlights|
Percentage of "reward and retain employees" inquiries received that are routine
This measure calculates the percentage of inquiries received for the process "reward and retain employees"—which consists of compensation administration, award/incentive…
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Measure Spotlights|
Percentage of "reward and retain employees" inquiries received that are non-routine
This measure calculates the percentage of inquiries received for the process "reward and retain employees"—which consists of compensation administration, award/incentive…
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Measure Spotlights|
Number of monthly non-routine "reward and retain employees" inquiries per business entity employee
This measure calculates the number of monthly non-routine inquiries (i.e. those that require complex responses and subject-matter expert escalation) received per business…