Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Average agent salary
This measure calculates the average annual salary, excluding benefits, paid to agents/customer service representatives who directly handle contacts in the business entity. It…
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Measure Spotlights|
Number of FTEs for the phase 'design and develop product/services' per $1 billion revenue
This measure calculates the number of full-time equivalent (FTE) employees per $1 billion revenue for the ‘design and develop products/services,' which includes assigning…
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Measure Spotlights|
Personnel cost of the phase 'design and develop product/services' per $1,000 revenue
This measure calculates personnel cost (per $1,000 revenue) of the phase ‘design and develop products/services,' which includes assigning resources to product/service…
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Measure Spotlights|
Total cost of the phase 'design and develop product/services' per $1,000 revenue
This measure calculates the total cost (per $1,000 revenue) of the phase ‘design and develop products/services,' which includes assigning resources to product/service…
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Measure Spotlights|
Other cost of the phase 'design and develop product/services' per $1,000 revenue
This measure calculates other cost (per $1,000 revenue) of the phase ‘design and develop products/services,' which includes assigning resources to product/service projects;…
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Measure Spotlights|
Systems cost of the phase 'design and develop product/services' per $100,000 revenue
This measure calculates systems cost (per $100,000 revenue) of the phase ‘design and develop products/services,' which includes assigning resources to product/service…
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Measure Spotlights|
Systems cost to design and develop products/services per project that enters the test market products/services phase
This measure calculates systems cost to design and develop products/services per project that enters the test market products/services phase (in which prototypes are used to…
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Measure Spotlights|
Personnel cost to design and develop products/services per project that enters the test market products/services phase
This measure calculates personnel cost to design and develop products/services per project that enters the test market products/services phase (in which prototypes are used…
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Measure Spotlights|
Overhead cost of the phase 'design and develop product/services' per $1,000 revenue
This measure calculates overhead cost (per $1,000 revenue) of the phase ‘design and develop products/services,' which includes assigning resources to product/service projects…
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Measure Spotlights|
Overhead cost to design and develop products/services per projects that enters the test market products/services phase
This measure calculates overhead cost to design and develop products/services per project that enters the test market products/services phase (in which prototypes are used to…
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Measure Spotlights|
Outsourced cost to design and develop products/services per project that enters the test market products/services phase
This measure calculates outsourced cost to design and develop products/services per project that enters the test market products/services phase (in which prototypes are used…
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Measure Spotlights|
Outsourced cost of the phase 'design and develop product/services' per $1,000 revenue
This measure calculates outsourced cost (per $1,000 revenue) of the phase ‘design and develop products/services,' which includes assigning resources to product/service…
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Measure Spotlights|
Total cost to design and develop products/services per project that enters the test market products/services phase
This measure calculates the total cost to design and develop products/services per project that enters the test market products/services phase (in which prototypes are used…
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Measure Spotlights|
Personnel cost (for store, inventory transportation, and inventory warehousing retail employees) to net sales revenue ratio
This measure calculates the ratio of personnel cost (for store, inventory transportation, and inventory warehousing retail employees) to net sales revenue. Personnel cost…