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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Percentage of FTEs that perform the process "process accounts payable (AP)" that perform the activity "maintain/manage electronic commerce"
This measure calculates the percentage of full-time equivalent employees (FTEs) that perform the "process accounts payable (AP)" process—which consists of processing payments…
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Measure Spotlights|
Percentage of FTEs that perform the process "process accounts payable (AP)" that perform the activity "process payroll taxes"
This measure calculates the percentage of full-time equivalent employees (FTEs) that perform the "process accounts payable (AP)" process—which consists of processing payments…
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Measure Spotlights|
Percentage of FTEs that perform the process "process accounts payable (AP)" that perform the activity "research/resolve payroll exceptions"
This measure calculates the percentage of full-time equivalent employees (FTEs) that perform the "process accounts payable (AP)" process—which consists of processing payments…
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Measure Spotlights|
Overhead cost to perform the process "operate warehousing" per $1,000 revenue
This measure calculates overhead cost per $1,000 revenue for receiving, inspecting, and storing incoming materials; picking, packing, and shipping product for outbound…
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Measure Spotlights|
Other cost to perform the process "operate warehousing" per $1,000 revenue
This measure calculates other cost (i.e. costs other than personnel, equipment, material, systems, outsourced, or overhead costs) per $1,000 revenue for receiving, inspecting…
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Measure Spotlights|
Outsourced cost to perform the process "operate warehousing" per $1,000 revenue
This measure calculates outsourced cost per $1,000 revenue for receiving, inspecting, and storing incoming materials; picking, packing, and shipping product for outbound…
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Measure Spotlights|
Systems cost to perform the process "operate warehousing" per $100,000 revenue
This measure calculates systems cost per $100,000 revenue for receiving, inspecting, and storing incoming materials; picking, packing, and shipping product for outbound…
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Measure Spotlights|
Percentage of accounts that are standard with the business units reporting to your site
This measure calculates the percentage of accounts that are standard with the business units reporting to your site. Standard accounts are records of company financial and/or…
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Measure Spotlights|
Personnel cost to perform the process "perform fixed-asset accounting" per $1,000 revenue
This measure calculates personnel cost per $1,000 revenue to perform the process "perform fixed-asset accounting," which consists of managing and accounting for fixed asset…
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Measure Spotlights|
Personnel cost to perform the process "perform fixed-asset accounting" per process FTE
This measure calculates personnel cost per process full-time equivalent (FTE) employee to perform the process "perform fixed-asset accounting," which consists of managing and…
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Measure Spotlights|
Percentage of FTEs that perform the process "manage financial policies and procedures" that perform the activity "negotiate service-level agreements"
This measure calculates percentage of full time equivalents (FTEs) that perform the process "manage (financial) policies and procedures" that perform the activity "negotiate…
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Measure Spotlights|
Percentage of FTEs that perform the process "manage financial policies and procedures" that perform the activity "set and enforce approval limits"
This measure calculates percentage of full time equivalents (FTEs) that perform the process "manage (financial) policies and procedures" that perform the activity "set and…
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Measure Spotlights|
Percentage of FTEs that perform the process "manage financial policies and procedures" that perform the activity "establish common financial systems"
This measure calculates percentage of full time equivalents (FTEs) that perform the process "manage (financial) policies and procedures" that perform the activity "establish…
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Measure Spotlights|
Percentage of KM applications, platforms, or technologies hosted on-premises
This measure calculates the percentage of knowledge management (KM) applications, platforms, or technologies hosted on-premises. KM is the function responsible for organizing…
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Measure Spotlights|
Percentage of funding for KM applications, platforms, or technologies from the IT group/function
This measure calculates the percentage of funding for knowledge management (KM) applications, platforms, or technologies that comes from the IT group/function. KM is the…