Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Total cost to perform the process "process customer credit" per customer account
This measure calculates the total cost per customer account to perform the "process customer credit" process, which evaluates customers' credit-worthiness, typically in…
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Measure Spotlights|
Total cost to perform the process "invoice customer" per customer account
This measure calculates the total cost per customer account to perform the process "invoice customer," which involves preparing detailed reports of customer purchases and…
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Measure Spotlights|
Percentage of billed/invoiced line items paid on time to the business entity
This measure calculates the percentage of billed/invoiced line items that are paid on time to your business entity. An invoice line item is a single entry on an invoice. For…
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Measure Spotlights|
Overhead cost to perform the order to invoice processes per $100,000 revenue
This measure calculates overhead cost to perform the processes "manage sales orders", "process customer credit", and "invoice customer" per $100,000 business entity revenue…
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Measure Spotlights|
Percentage of FTEs that perform the process "perform general accounting" that perform the activity "process period end adjustments"
This measure calculates percentage of full time equivalents (FTEs) that perform the process "perform general accounting" who perform the activity "process period end…
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Measure Spotlights|
Percentage of FTEs that perform the process "perform general accounting" that perform the activity "prepare trial balance"
This measure calculates percentage of full time equivalents (FTEs) that perform the process "perform general accounting" who perform the activity "prepare trial balance". The…
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Measure Spotlights|
Percentage of FTEs that perform the process "perform financial reporting" that perform management activities
This measure calculates percentage of full time equivalents (FTEs) that perform the process "perform financial reporting" who perform management activities. Management…
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Measure Spotlights|
Percentage of FTEs that perform the process "perform financial reporting" that perform the activity "prepare business unit financial statements"
This measure calculates percentage of full time equivalents (FTEs) that perform the process "perform financial reporting" who prepare business unit financial statements. The…
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Measure Spotlights|
Percentage of FTEs that perform the process "perform financial reporting" that perform the activity "perform business unit reporting/review management reports"
This measure calculates percentage of full time equivalents (FTEs) that perform the process "perform financial reporting" who perform business unit management reporting. The…
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Measure Spotlights|
Percentage of FTEs that perform the process "perform financial reporting" that perform the activity "produce regulatory reports"
This measure calculates percentage of full time equivalents (FTEs) that perform the process "perform financial reporting" who perform the activity "produce regulatory reports…
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Measure Spotlights|
Total annual number of vendor inquiries received by the business entity per FTE dedicated to the process "process accounts payable" that performs the activity "respond to AP inquiries"
This measure calculates the total annual number of vendor inquiries by the business entity full-time equivalent employee (FTEs) that performs the "process accounts payable …
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Measure Spotlights|
Percentage of FTEs that perform the process "perform general accounting" that perform the activity "process journal entries"
This measure calculates percentage of full time equivalents (FTEs) that perform the process "perform general accounting" who perform the activity "process journal entries". A…
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Measure Spotlights|
Percentage of FTEs that perform the process "perform general accounting" that perform the activity "process allocations"
This measure calculates percentage of full time equivalents (FTEs) that perform the process "perform general accounting" who perform the activity "process allocations"…
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Measure Spotlights|
Percentage of FTEs that perform the process "perform general accounting" that perform the activity "post and reconcile intercompany transactions"
This measure calculates percentage of full time equivalents (FTEs) that perform the process "perform general accounting" who perform the activity "post and reconcile…
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Measure Spotlights|
Percentage of FTEs that perform the process "perform general accounting" that perform the activity "reconcile general ledger accounts"
This measure calculates percentage of full time equivalents (FTEs) that perform the process "perform general accounting" who perform the activity "reconcile general ledger…