Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Number of FTEs that perform the process group "manage taxes" per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue that estimate the organization's periodic tax liabilities and ensure that…
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Measure Spotlights|
Percentage of total finance function FTEs allocated to the process group "manage taxes"
This measure calculates the percentage of total finance function full-time equivalent employees (FTEs) allocated to estimating the organization's periodic tax liabilities and…
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Measure Spotlights|
Personnel cost to perform the process group "manage taxes" per $1,000 revenue
This measure calculates personnel cost to perform the process group "manage taxes" per $1,000 revenue. Personnel cost refers to employee personnel compensation (salaries and…
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Measure Spotlights|
Total number of compliance and ethics services FTEs per $1 billion revenue
This measure calculates total number of compliance and ethics services full-time equivalent employees (FTEs) per $1 billion revenue. This Cost Effectiveness measure is…
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Measure Spotlights|
Total cost to perform the compliance and ethics services function as a percentage of selling, general, and administrative cost (SG&A)
This measure calculates total cost to perform the compliance and ethics services function as a percentage of selling, general, and administrative cost (SG&A). Total cost is…
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Measure Spotlights|
Total cost to perform the compliance and ethics services function as a percentage of revenue
This measure calculates total cost to perform the compliance and ethics services function as a percentage of revenue. Total cost is the sum of personnel (compensation…
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Measure Spotlights|
Total cost to perform the process group "manage taxes" per $1,000 revenue
This measure calculates the total cost per $1,000 revenue to estimate the organization's periodic tax liabilities and ensure that appropriate taxing authorities receive tax…
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Measure Spotlights|
Total cost to perform the process group "manage taxes" per $1 billion revenue
This measure calculates the total cost per $1 billion revenue to estimate the organization's periodic tax liabilities and ensure that appropriate taxing authorities receive…
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Measure Spotlights|
Percentage of legal services FTEs that perform the process group 'manage corporate compliance and ethics program”
This measure calculates percentage allocation of legal services full-time equivalent employees (FTEs) that perform the process group 'manage corporate compliance and ethics…
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Measure Spotlights|
Ratio of tax strategy to tax filing staff at the finance shared services center
This measure calculates the ratio of tax strategy to tax filing staff at the finance shared services center. Tax strategy staff set targets for periodic tax liabilities and…