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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Typical number of weeks from concept to launch for a new application
This measure calculates the typical cycle time in weeks from concept to launch (in the marketplace, for commercial applications; or with internal end users, for internal-use…
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Measure Spotlights|
Typical number of weeks from concept to launch for a new software platform
This measure calculates the typical cycle time in weeks from concept to launch (in the marketplace, for commercial applications; or with internal end users, for internal-use…
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Measure Spotlights|
Net Promoter Score (NPS) for IT services
This measure calculates Net Promoter Score (NPS) for IT services. Net Promoter Score (NPS) is calculated based on customer surveys' answers to this question: "How likely is…
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Measure Spotlights|
Data security cost as a percentage of total IT security and compliance cost, excluding depreciation/amortization
This measure calculates the cost of data security as a percentage of total IT security and compliance cost. IT security and compliance cost covers expenses for security…
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Measure Spotlights|
Security strategy and architecture, governance, risk and compliance control cost as a percentage of total IT security and compliance cost, excluding depreciation/amortization
This measure calculates the cost of security strategy and architecture, governance, risk and compliance control as a percentage of the total IT security and compliance cost…
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Measure Spotlights|
Typical number of weeks from concept to launch for a small bug fix or minor enhancement
This measure calculates the typical cycle time in weeks from concept to launch (in the marketplace, for commercial applications; or with internal end users, for internal-use…
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Measure Spotlights|
Length in years of information architecture planning horizon
This measure calculates the number of years of information architecture planning horizon. Information architecture includes defining information elements, composite structure…
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Measure Spotlights|
Percentage of IT purchases where the key decisions are made outside of the IT organization
This measure calculates the percentage of IT purchases where the key decisions are made outside of the IT organization. It is part of a set of Supplemental Information…
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Measure Spotlights|
Percentage of the IT organization's spending dedicated to robotic process automation
This measure calculates the percentage of the IT organization's spending dedicated to robotic process automation (RPA). Robotic Process Automation (RPA) is a type of process…
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Measure Spotlights|
End-user devices and print services costs as a percentage of total IT cost, excluding depreciation/amortization
This measure calculates the end-user devices and print services costs (desktops, laptops, smartphones etc including operating systems, videoconferencing equipment, printers;…
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Attrition rate for IT function personnel
This measure calculates attrition rate for IT function personnel. Attrition rate refers to the rate at which employees or customers leave a company (voluntarily or…
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Measure Spotlights|
Percentage of total IT internal personnel cost, excluding depreciation/amortization, allocated to application development
This measure calculates the percentage of total IT internal personnel cost (including benefits), excluding depreciation/amortization, allocated to application development. …
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Measure Spotlights|
Application development cost as a percentage of total IT cost, excluding depreciation/amortization
This measure calculates the cost of application development as a percentage of the total IT cost, excluding depreciation/amortization. Total IT Cost or Budget (excluding…
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Measure Spotlights|
Public cloud Infrastructure as a Service (IaaS) cost as a percentage of total IT cost, excluding depreciation/amortization
This measure calculates the cost of public cloud Infrastructure-as-a-Serviceas a percentage of the total IT cost. Infrastructure as a Service (IaaS) describes cloud…
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Measure Spotlights|
Percentage of total IT internal personnel cost, excluding depreciation/amortization, allocated to application maintenance
This measure calculates the percentage of total IT internal personnel cost (including benefits), excluding depreciation/amortization, allocated to application maintenance. …