Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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This measure calculates freight cost to perform the process "operate outbound transportation"—which involves preparing goods for delivery from a warehouse to a receiving…
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Measure Spotlights|
Percentage of orders shipped complete and on time
This measure calculates the percentage of all orders that were shipped complete and within the agreed-upon time frame. It is part of a set of Process Efficiency measures that…
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Measure Spotlights|
Direct labor as a percentage of total labor used in the process group "manage logistics and warehousing"
This measure calculates the percentage of total labor that is direct labor in the process group "manage logistics and warehousing," which plans, implements, and controls the…
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Overhead cost to perform the process "define logistics strategy" per $1,000 revenue
This measure calculates overhead cost per $1,000 revenue to translate customer service requirements into capacity requirements and lead-time requirements; design the…
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Other cost to perform the process "define logistics strategy" per $1,000 revenue
This measure calculates other cost (i.e. costs other than personnel, equipment, material, systems, outsourced, or overhead costs) per $1,000 revenue to translate customer…
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Outsourced cost to perform the process "define logistics strategy" per $1,000 revenue
This measure calculates outsourced cost per $1,000 revenue to translate customer service requirements into capacity requirements and lead-time requirements; design the…
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Systems cost to perform the process "define logistics strategy" per $100,000 revenue
This measure calculates systems cost per $100,000 revenue to translate customer service requirements into capacity requirements and lead-time requirements; design the…
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This measure calculates the total cost to perform the process group "manage logistics and warehousing"—which plans, implements, and controls the forward and reverse flow and…
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Total cost to perform the process "define logistics strategy" per process FTE
This measure calculates total cost per process full-time equivalent (FTE) employee to translate customer service requirements into capacity requirements and lead-time…
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Total cost to perform the process "operate outbound transportation" as a percentage of cost of goods sold
This measure calculates the total annual cost to perform the process group "operate outbound transportation"— which prepares goods for delivery from a warehouse to a…
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Measure Spotlights|
Total cost to perform the process "operate outbound transportation" per sales order fulfilled
This measure calculates total cost per sales order to prepare goods for delivery from a warehouse to a receiving location, which comprises activities like the notification of…
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Measure Spotlights|
Total cost to perform the process "operate warehousing" as a percentage of cost of goods sold
This measure calculates total cost to perform the process "operate warehousing"—which involves receiving, inspecting, and storing incoming materials; picking, packing, and…
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Total cost to perform the process "operate warehousing" per sales order fulfilled
This measure calculates total cost per sales order for receiving, inspecting, and storing incoming materials; picking, packing, and shipping product for outbound delivery;…
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Personnel cost to perform the process "define logistics strategy" per $1,000 revenue
This measure calculates personnel cost per $1,000 revenue to translate customer service requirements into capacity requirements and lead-time requirements; design the…
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Measure Spotlights|
Total cost to perform the process group "manage logistics and warehousing" as a percentage of total supply chain function cost
This measure calculates percentage of the total cost of the supply chain function allocated to the process group "manage logistics and warehousing". Total cost is the sum of…