Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Percentage of invoice line items received electronically
This measure calculates the percentage of invoice line items received electronically. An invoice line item is a single entry on an invoice. For example, an invoice for 10 red…
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Measure Spotlights|
Percentage of invoice line items that are matched the first time
This measure calculates the percentage of invoice line items that are matched the first time. An invoice line item is a single entry on an invoice. For example, an invoice…
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Measure Spotlights|
Percentage of invoices paid within the discount period
This measure calculates the percentage of invoices paid within the specified discount period. The discount period is the span of time in which an invoice must be paid in full…
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Measure Spotlights|
Personnel cost to perform the process "process expense reimbursements" per process FTE
This measure calculates personnel cost per process full-time equivalent (FTE) employee to process reimbursements to employees for the expenses incurred during the course of…
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Measure Spotlights|
Overhead and other cost to perform the process "process expense reimbursements" as a percentage of total process cost
This measure calculates the percentage of the total cost to perform the "process expense reimbursements" that comes from overhead and other costs. The purpose of this process…
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Measure Spotlights|
Outsourced cost to perform the process "process expense reimbursements" as a percentage of total process cost
This measure calculates the percentage of the total cost to perform the "process expense reimbursements" process that comes from outsourced cost. The purpose of this process…
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Measure Spotlights|
Outsourced cost to perform the process "process accounts payable (AP)" as a percentage of the total cost of the process
This measure calculates the percentage of the total cost to perform the process "process accounts payable (AP)" that comes from outsourced cost. The purpose of this process…
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Measure Spotlights|
Outsourced cost to perform the process group "process accounts payable and expense reimbursements" as a percentage of total process group cost
This measure calculates the percentage of the total cost to perform the process group "process accounts payable and expense reimbursements" that comes from outsourced cost…
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Measure Spotlights|
Outsourced cost to perform the process group "process accounts payable and expense reimbursements" per $1,000 revenue
This measure calculates outsourced cost per $1,000 revenue to perform the "process accounts payable and expense reimbursements" process group, which consists of processing…
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Measure Spotlights|
Overhead and other cost to perform the process group "process accounts payable and expense reimbursements" as a percentage of total process group cost
This measure calculates the percentage of the total cost to perform the process group "process accounts payable and expense reimbursements" that comes from overhead and other…
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Measure Spotlights|
Personnel cost to perform the process group "process accounts payable and expense reimbursements" as a percentage of total process group cost
This measure calculates the percentage of the total cost to perform the process group "process accounts payable and expense reimbursements" that comes from personnel cost…
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Measure Spotlights|
Personnel cost to perform the process group "process accounts payable and expense reimbursements" per $1,000 revenue
This measure calculates personnel cost per $1,000 revenue to perform the "process accounts payable and expense reimbursements" process group, which consists of processing…
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Measure Spotlights|
Average elapsed time in calendar days (including weekends) from the time when a disbursement error is identified to the time it is fully resolved
This measure projects the average number of calendar days (including weekends) that elapse from the time a disbursement error is identified until it is fully resolved. It is…
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Measure Spotlights|
Personnel cost to perform the process "process accounts payable (AP)" per invoice processed
This measure calculates personnel cost per invoice processed to perform the "process accounts payable (AP)" process, which consists of processing payments of operating…
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Measure Spotlights|
Systems cost to perform the process "process accounts payable (AP)" per invoice processed
This measure calculates systems cost per invoice processed to perform the "process accounts payable (AP)" process, which consists of processing payments of operating expenses…