Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask Us-
Measure Spotlights|
Total cost to perform the process "process expense reimbursements" per process FTE
This measure calculates the total cost per process full-time equivalent (FTE) employee to process reimbursements to employees for the expenses incurred during the course of…
-
Measure Spotlights|
Total cost to perform the process "process expense reimbursements" per $1 billion revenue
This measure calculates the total cost per $1 billion revenue to process reimbursements to employees for the expenses incurred during the course of business. Activities…
-
Measure Spotlights|
Total cost to perform the process "Process expense reimbursements" per $1,000 of T&E expenditures
This measure calculates the total cost per $1,000 of travel and entertainment (T&E) expenditures to process reimbursements to employees for the expenses incurred during the…
-
Measure Spotlights|
Total cost to perform the process "process expense reimbursements" per $1,000 revenue
This measure calculates the total cost per $1,000 revenue to process reimbursements to employees for the expenses incurred during the course of business. Activities include…
-
Measure Spotlights|
Total cost to perform the process "process expense reimbursements" per T&E disbursement
This measure calculates the total cost per travel and entertainment (T&E) disbursement to process reimbursements to employees for the expenses incurred during the course of…
-
Measure Spotlights|
Value of purchases (in millions) per FTE that performs the process "process accounts payable (AP)"
This measure calculates the value of purchases (in millions) per full-time equivalent (FTE) employee that performs the "process accounts payable (AP)" process, which consists…
-
Measure Spotlights|
Number of FTEs that perform the process "process accounts payable (AP)" per $1 billion purchases
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion purchases that process payments of operating expenses and other supplier charges…
-
Measure Spotlights|
Outsourced cost to perform the process "process accounts payable (AP)" per $1,000 revenue
This measure calculates outsourced cost per $1,000 revenue to perform the "process accounts payable (AP)" process, which consists of processing payments of operating expenses…
-
Measure Spotlights|
Outsourced cost to perform the process "process expense reimbursements" per $1,000 revenue
This measure calculates outsourced cost per $1,000 revenue to process reimbursements to employees for the expenses incurred during the course of business. Activities include…
-
Measure Spotlights|
Percentage of disbursements that are first time error free
This measure calculates the percentage of disbursements that are error free the first time. A disbursement is a single remittance to a supplier of goods or services to pay…
-
Measure Spotlights|
Percentage of total finance function FTEs allocated to the process group "perform accounts payable and expense reimbursements"
This measure calculates the percentage of total finance function full-time equivalent employees (FTEs) allocated to the process group "perform accounts payable and expense…
-
Measure Spotlights|
Percentage of total finance function FTEs allocated to the process "process accounts payable"
This measure calculates the percentage of total finance function full-time equivalent employees (FTEs) allocated to the "perform accounts payable (AP)" process, which…
-
Measure Spotlights|
Percentage of total finance function FTEs allocated to the process "process expense reimbursements"
This measure calculates the percentage of total finance function full-time equivalent employees (FTEs) allocated to the "process expense reimbursements" process, which…
-
Measure Spotlights|
Percentage of invoice line items paid on time by the business entity
This measure calculates the percentage of invoice line items paid on time. An invoice line item is a single entry on an invoice. For example, an invoice for 10 red books at …
-
Measure Spotlights|
Percentage of invoice line items received electronically
This measure calculates the percentage of invoice line items received electronically. An invoice line item is a single entry on an invoice. For example, an invoice for 10 red…