Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Total cost to perform the process "process customer credit" as a percentage of revenue
This measure calculates the total cost as a percentage of revenue to perform the "process customer credit" process, which evaluates customers' credit-worthiness, typically in…
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Measure Spotlights|
Total cost to perform the process "process customer credit" per process FTE
This measure calculates the total cost per process full-time equivalent (FTE) employee to perform the "process customer credit" process, which evaluates customers' credit…
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Measure Spotlights|
Total cost to perform the process "process customer credit" per $1 billion revenue
This measure calculates the total cost per $1 billion revenue to perform the "process customer credit" process, which evaluates customers' credit-worthiness, typically in…
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Measure Spotlights|
Total cost to perform the process "process customer credit" per $1,000 revenue
This measure calculates the total cost per $1,000 revenue to perform the "process customer credit" process, which evaluates customers' credit-worthiness, typically in…
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Measure Spotlights|
Personnel cost to perform the process "manage and process collections" per process FTE
This measure calculates personnel cost per process full-time equivalent (FTE) employee to perform the process "manage and process collections," which consists of posting…
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Measure Spotlights|
Total cost to perform the process "manage and process adjustments/deductions" per process FTE
This measure calculates the total cost per process full-time equivalent (FTE) employee to perform the process "manage and process adjustments/deductions," which consists of…
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Measure Spotlights|
Total cost to perform the processes "process accounts receivable (AR)", "manage and process collections", and "manage and process adjustments/deductions" per $1,000 revenue
This measure calculates the total cost per $1,000 revenue to process funds received, whether by check or electronically; coordinate and follow through on collecting payments…
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Measure Spotlights|
Number of receipts processed per FTE that performs the processes "process accounts receivable (AR)", "manage and process collections", and "manage and process adjustments/deductions"
This measure calculates the number of receipts processed per full time equivalent (FTE) that performs the processes "process accounts receivable (AR)", "manage and process…
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Measure Spotlights|
Other cost to perform the process "invoice customer" as a percentage of total process cost
This measure calculates other cost to perform the process "invoice customer" as a percentage of total process cost. Other cost refers to costs other than personnel, equipment…
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Measure Spotlights|
Total cost to perform the processes "process accounts receivable (AR)", "manage and process collections", and "manage and process adjustments/deductions" per customer receipt
This measure calculates total cost to perform the processes "process accounts receivable (AR)", "manage and process collections", and "manage and process adjustments…
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Measure Spotlights|
Total cost to perform the processes "process accounts receivable (AR)", "manage and process collections", and "manage and process adjustments/deductions" per process FTE
This measure calculates total cost per process full time equivalent (FTE), to perform the processes "process accounts receivable (AR)", "manage and process collections", and …
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Measure Spotlights|
Value of customer adjustments/deductions per FTE that performs the process "manage and process adjustments/deductions"
This measure calculates total value of customer adjustments/deductions per full-time equivalent employee (FTE) who performs the process "manage and process adjustments…
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This measure calculates total value of customer adjustments/deductions per full time equivalent (FTE), that perform the processes "process accounts receivable (AR)", "manage…
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Measure Spotlights|
Total cost to perform the process group "manage logistics and warehousing" as a percentage of revenue
This measure calculates total cost as a percentage of revenue to perform the process group "manage logistics and warehousing". Total cost is the sum of personnel …
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Measure Spotlights|
Overhead cost to perform the process "process customer credit" per $100,000 revenue
This measure calculates overhead cost to perform the process "process customer credit" per $100,000 business entity revenue. Overhead cost refers to expenses that an…