Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Other cost to perform the order to invoice processes per $100,000 revenue
This measure calculates other cost per $100,000 business entity revenue, to perform the processes "manage sales orders", "process customer credit", and "invoice customer"…
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Measure Spotlights|
Overhead and other costs to perform the order to invoice processes per $100,000 revenue
This measure calculates the overhead and other costs per $100,000 business entity revenue to perform the processes "manage sales orders", "process customer credit", and …
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Measure Spotlights|
Percentage of FTEs that perform the process "perform general accounting" that perform the activity "maintain chart of accounts"
This measure calculates percentage of full time equivalents (FTEs) that perform the process "perform general accounting" who perform the activity "maintain chart of accounts"…
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Measure Spotlights|
Percentage of FTEs that perform the process "perform general accounting" that perform the activity "perform consolidations and process eliminations"
This measure calculates percentage of full time equivalents (FTEs) that perform the process "perform general accounting" who perform the activity "perform consolidations and…
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Percentage of FTEs that perform the process "perform general accounting" that perform management activities
This measure calculates percentage of full time equivalents (FTEs) that perform the process "perform general accounting" that perform management activities. Management…
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Percentage of invoices that are customized
This measure calculates percentage of invoices that are customized (e.g., non-standard print and delivery formats). An invoice is a bill prepared by a seller of goods or…
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Percentage of customers that have complete self-service access to their order and billing information
This measure calculates percentage of customers that have complete self-service access to their order and billing information (i.e., customer can access order and billing…
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Cycle time in days to perform the process "invoice customer"
This measure calculates the cycle time in days to perform the process "invoice customer". The Process "invoice customer" includes [Preparing detailed reports of customer…
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Cycle time in days to perform the processes "process accounts receivable (AR)" and "manage and process collections"
This measure calculates the cycle time in days to perform the processes "process accounts receivable (AR)" and "manage and process collections". The Process "process accounts…
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Cycle time in days to perform the process "process customer credit"
This measure calculates cycle time in days to perfom the process "process customer credit." The Process "process customer credit" includes [Evaluating and processing…
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Measure Spotlights|
Cycle time in days to perform the process "manage sales orders"
This measure calculates cycle time in days to perform the process "manage sales orders." The Process "manage sales orders" includes [Taking, receiving, processing, and…
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Percentage change in manufacturing FTEs over the past 12 months
This measure calculates percentage change in manufacturing full time equivalents (FTEs) over the past 12 months. This Process Efficiency measure is intended to help companies…
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Warranty costs (repair and replacement) as a percentage of sales measured 12 months ago
This measure calculates warranty costs (repair and replacement) as a percentage of sales measured 12 months ago. Warranty cost (repair and replacement) here includes all…
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Scrap and rework costs as a percentage of cost of goods sold measured 12 months ago
This measure calculates scrap and rework costs as a percentage of cost of goods sold measured 12 months ago. Scrap and rework is defined as material that is added into…
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Measure Spotlights|
Electricity consumption (kWh) per manufactured product
This measure calculates electricity consumption (kWh) per manufactured product. This Process Efficiency measure is intended to help companies minimize waste and refine…