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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Number of banks used in cash disbursement network per $1 billion revenue
This measure calculates the number of banks used in the cash disbursement network, per $1 billion revenue. It is part of a set of Staff Productivity measures that help…
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Number of global legal entities supported by the treasury management operation per $1 billion revenue
This measure calculates the number of global legal entities that the business entity's treasury management operations department supports, per $1 billion revenue generated. A…
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Measure Spotlights|
Total cost to perform the process group "manage treasury operations" per $1,000 revenue
This measure calculates the total cost per $1,000 revenue for the process group "manage treasury operations," which consists of managing a business' investments in trading in…
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Measure Spotlights|
Total cost to perform the process group "manage treasury operations" per $1 billion revenue
This measure calculates the total cost per $1 billion revenue for the process group "manage treasury operations," which consists of managing a business' investments in…
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Measure Spotlights|
Cycle time in days to refresh the cash flow forecast
This measure calculates the number of days it takes to refresh the cash flow forecast. It is part of a set of Cycle Time measures that help companies analyze the duration…
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Measure Spotlights|
Total cost of the process group "manage treasury operations" per bank used in cash collection network
This measure calculates the total cost per bank used in the cash collection network to perform the process group "manage treasury options," which consists of managing a…
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Measure Spotlights|
Total cost of the process group "Manage treasury operations" per bank used in cash disbursement network
This measure calculates the total cost per bank used in the cash disbursement network to perform the process group "manage treasury options," which consists of managing a…
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Measure Spotlights|
Total cost of the process group "Manage treasury operations" per global legal entity supported
This measure calculates the total cost per global legal entity supported for the process group "manage treasury operations," which consists of managing a business'…
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Percentage of training programs developed through other channels
This measure calculates the percentage of training programs developed through channels other than internal, external, or partnerships with external specialists. As part of a…
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Measure Spotlights|
Percentage of training programs developed through partnerships with external specialists
This measure calculates the percentage of training programs developed through partnerships with external specialists. As part of a set of Supplemental Information measures,…
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Measure Spotlights|
Personnel cost to perform the process "develop and train employees" per $1,000 revenue
This measure calculates personnel cost per $1,000 business entity revenue to perform the process group "develop and train employees". Personnel cost refers to employee…
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Measure Spotlights|
Personnel cost to perform the process "develop and train employees" per business entity employee
This measure calculates personnel cost per business entity employee to perform the process group "develop and train employees". Personnel cost refers to employee personnel…
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Measure Spotlights|
Number of business entity employees per FTE that performs the process "develop and train employees"
This measure calculates the number of business entity employees per total number of full time equivalents (FTEs) that perform the process "develop and train employees". The…
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Measure Spotlights|
Number of FTEs that perform the process "develop and train employees" per $1 billion revenue
This measure calculates number of full time equivalents (FTEs) that perform the process "develop and train employees" per $1 billion revenue of business entity. The Process …
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Measure Spotlights|
Outsourced cost to perform the process "develop and train employees" as a percentage of total process cost
This measure calculates the outsourced cost to perform the process "develop and train employees" as a percentage of total process cost. Outsourced cost refers to the total…