Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask Us-
Measure Spotlights|
Percentage of accounts that are standard with the business units reporting to your site
This measure calculates the percentage of accounts that are standard with the business units reporting to your site. Standard accounts are records of company financial and/or…
-
Measure Spotlights|
Personnel cost to perform the process "perform fixed-asset accounting" per $1,000 revenue
This measure calculates personnel cost per $1,000 revenue to perform the process "perform fixed-asset accounting," which consists of managing and accounting for fixed asset…
-
Measure Spotlights|
Personnel cost to perform the process "perform fixed-asset accounting" per process FTE
This measure calculates personnel cost per process full-time equivalent (FTE) employee to perform the process "perform fixed-asset accounting," which consists of managing and…
-
Measure Spotlights|
Percentage of cost base accounted for by activity-based costing
This measure calculates percentage of cost base which are accounted for by activity-based costing. Activity-based costing (ABC) is a method for determining the cost of a…
-
Measure Spotlights|
Total internal cost to perform the process "evaluate and manage financial performance" per process FTE
This measure calculates total internal cost per process full time equivalent (FTE) to perform the process "evaluate and manage financial performance". Internal cost is the…
-
Measure Spotlights|
Total internal cost to perform the process "perform planning/budgeting/forecasting" per process FTE
This measure calculates total internal cost per process full time equivalent (FTE) to perform the process "perform planning/budgeting/forecasting". Internal cost is the sum…
-
Measure Spotlights|
Percentage of FTEs that perform the process "manage financial policies and procedures" that perform the activity "negotiate service-level agreements"
This measure calculates percentage of full time equivalents (FTEs) that perform the process "manage (financial) policies and procedures" that perform the activity "negotiate…
-
Measure Spotlights|
Percentage of FTEs that perform the process "manage financial policies and procedures" that perform the activity "set and enforce approval limits"
This measure calculates percentage of full time equivalents (FTEs) that perform the process "manage (financial) policies and procedures" that perform the activity "set and…
-
Measure Spotlights|
Percentage of FTEs that perform the process "manage financial policies and procedures" that perform the activity "establish common financial systems"
This measure calculates percentage of full time equivalents (FTEs) that perform the process "manage (financial) policies and procedures" that perform the activity "establish…
-
Measure Spotlights|
Number of monthly non-routine "develop and manage HR planning, policies, and strategies" inquiries per business entity employee
This measure calculates the number of monthly non-routine "develop and manage HR planning, policy, and strategies" inquiries per business entity employee. These inquiries…
-
Measure Spotlights|
Percentage of "develop and manage HR planning, policies, and strategies" inquiries received that are non-routine
This measure calculates the percentage of inquiries received for the process "develop and manage HR planning, policies, and strategies"—which consists of workforce planning,…
-
Measure Spotlights|
Percentage of sales orders changed by the customer after the initial order placement
This measure calculates the percentage of sales orders altered by customers after orders have been placed. A sales order includes all transactions in a particular order. As…
-
Measure Spotlights|
Internal cost to perform the process "perform cost accounting and control" and "perform cost management" per process FTE
This measure calculates internal cost per process full time equivalent (FTE) to perform the process "perform cost accounting and control" and "perform cost management"…
-
Measure Spotlights|
Total internal cost to perform the process group "perform planning and management accounting" per process group FTE
This measure calculates total internal cost per process full time equivalent (FTE) to perform the process group "perform planning and management accounting". Internal cost is…
-
Measure Spotlights|
Percentage of computer based training content developed via mobile devices
This measure calculates percentage of computer based training (training primarily conducted by the employee on a computer with no live in-person component) content developed…