Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Ratio of purchases to revenue
This measure calculates the ratio of annual value of all materials and services purchased to revenue. It is part of a set of Supplemental Information measures that help…
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Measure Spotlights|
Average elapsed time in calendar days (including weekends) from the time when a disbursement error is identified to the time it is fully resolved
This measure projects the average number of calendar days (including weekends) that elapse from the time a disbursement error is identified until it is fully resolved. It is…
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Measure Spotlights|
Personnel cost to perform the process "process accounts payable (AP)" per invoice processed
This measure calculates personnel cost per invoice processed to perform the "process accounts payable (AP)" process, which consists of processing payments of operating…
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Measure Spotlights|
Systems cost to perform the process "process accounts payable (AP)" per invoice processed
This measure calculates systems cost per invoice processed to perform the "process accounts payable (AP)" process, which consists of processing payments of operating expenses…
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Measure Spotlights|
Overhead cost to perform the process "process accounts payable (AP)" per invoice processed
This measure calculates overhead cost per invoice processed to perform the "process accounts payable (AP)" process, which consists of processing payments of operating…
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Measure Spotlights|
Outsourced cost to perform the process "process accounts payable (AP)" per invoice processed
This measure calculates outsourced cost per invoice processed to perform the "process accounts payable (AP)" process, which consists of processing payments of operating…
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Measure Spotlights|
Systems cost to perform the process "process accounts payable" as a percentage of the total cost of the process
This measure calculates the percentage of the total cost to perform the "process accounts payable (AP)" that comes from systems cost. The purpose of this process is to…
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Measure Spotlights|
Systems cost to perform the process "process accounts payable (AP)" per $100,000 purchases
This measure calculates systems cost per $100,000 purchases to perform the "process accounts payable (AP)" process, which consists of processing payments of operating…
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Measure Spotlights|
Systems cost to perform the process "process accounts payable (AP)" per $100,000 revenue
This measure calculates systems cost per $100,000 revenue to perform the "process accounts payable (AP)" process, which consists of processing payments of operating expenses…
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Measure Spotlights|
Value of materials and services per $1,000 revenue
This measure calculates the value of materials and series per $1,000 revenue. It is part of a set of Supplemental Information measures that help companies evaluate additional…
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Measure Spotlights|
Value of purchases (in millions) per FTE that performs the process "process accounts payable (AP)"
This measure calculates the value of purchases (in millions) per full-time equivalent (FTE) employee that performs the "process accounts payable (AP)" process, which consists…
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Measure Spotlights|
Number of FTEs that perform the process "process accounts payable (AP)" per $1 billion purchases
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion purchases that process payments of operating expenses and other supplier charges…
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Measure Spotlights|
Total cost to perform the process "process accounts payable (AP)" per invoice line item processed
This measure calculates the total cost per invoice line item to perform the "process accounts payable (AP)" process, which consists of processing payments of operating…
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Measure Spotlights|
Total cost to perform the process "process accounts payable (AP)" per $1 billion revenue
This measure calculates the total cost per $1 billion revenue to perform the "process accounts payable (AP)" process, which consists of processing payments of operating…
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Measure Spotlights|
Total cost to perform the process "process accounts payable" per $1,000 purchases
This measure calculates the total cost per $1,000 purchases to perform the "process accounts payable (AP)" process, which consists of processing payments of operating…