Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Selling, general, and administrative (SGA) costs per business entity employee
This measure calculates selling, general, and administrative (SG&A) costs per business entity employee. Selling, General, and Administrative (SG&A) Costs refers to the…
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Measure Spotlights|
Total cost to perform the process group "procure materials and services" per $1,000 purchases
This measure calculates the total cost to perform the process group "procure materials and services" per $1,000 value of material and service purchases. Total process cost is…
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Measure Spotlights|
Systems cost to perform the process "process accounts receivable (AR)" as a percentage of total process cost
This measure calculates the percentage of the total cost to perform the "process accounts receivable (AR)" process that comes from systems cost. The purpose of this process…
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Measure Spotlights|
Systems cost to perform the process "process accounts receivable (AR)" per $100,000 revenue
This measure calculates systems cost per $100,000 revenue to perform the "process accounts receivable (AR)" process, which processes payments due from customers, including…
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Measure Spotlights|
Personnel cost to perform the process "process accounts receivable (AR)" as a percentage of the total process cost
This measure calculates the percentage of the total cost to perform the "process accounts receivable (AR)" process that comes from personnel cost. The purpose of this process…
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Measure Spotlights|
Personnel cost to perform the process "process accounts receivable (AR)" per process FTE
This measure calculates personnel cost per process full-time equivalent (FTE) employee to perform the "process accounts receivable (AR)" process, which processes payments due…
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Measure Spotlights|
Total cost to perform the process "process accounts receivable (AR)" as a percentage of revenue
This measure calculates the total cost as a percentage of revenue to perform the "process accounts receivable (AR)" process, which processes payments due from customers,…
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Measure Spotlights|
Total cost to perform the process "process accounts receivable (AR)" per process FTE
This measure calculates the total cost per process full-time equivalent (FTE) employee to perform the "process accounts receivable (AR)" process, which processes payments due…
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Measure Spotlights|
Total cost to perform the process "process accounts receivable (AR)" per $1 billion revenue
This measure calculates the total cost per $1 billion revenue to perform the "process accounts receivable (AR)" process, which processes payments due from customers,…
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Measure Spotlights|
Total cost to perform the process "process accounts receivable (AR)" per $1,000 revenue
This measure calculates the total cost per $1,000 revenue to perform the "process accounts receivable (AR)" process, which processes payments due from customers, including…
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Measure Spotlights|
Number of invoice line items per receipt
This measure calculates the number of invoice line items per receipt. An invoice line item is a single entry on an invoice. For example, an invoice for 10 red books at $1.00…
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Measure Spotlights|
Percentage of receipts automatically matched to open items in the accounts receivable sub ledger
This measure calculates the percentage of receipts automatically matched to open items in the accounts receivable sub ledger. It is part of a set of Process Efficiency…
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Measure Spotlights|
Percentage of total purchases procured via maverick buying
This measure calculates the percentage of total purchases procured via maverick buying, where an existing purchasing contract is ignored by employees. It is part of a set of…
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Measure Spotlights|
Cycle time in days from transmission of invoice to receipt of payment
This measure calculates the number of calendar days that elapse from invoicing a customer to receiving payment for the invoiced line items. It is part of a set of Cycle Time…
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Measure Spotlights|
Cycle time in days to resolve an invoice error
This measure calculates the number of calendar days (including weekends) it takes to resolve a detected invoice error. It is a Cycle Time measure that helps companies analyze…