Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask UsResource Results
-
Measure Spotlights|
Number of FTEs that perform the process "manage sales orders" per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) tending to the entire process "manage sales orders" per $1 billion revenue. The "manage sales…
-
Measure Spotlights|
Overhead cost to perform the process "manage sales orders" per $1,000 revenue
This measure calculates the amount of overhead cost per $1,000 revenue for the process "manage sales orders." Overhead costs refer to those that an organization cannot…
-
Measure Spotlights|
Overhead cost to perform the process "manage sales orders" as a percentage of total process cost
This measure calculates the percentage of the total cost to perform the process "manage sales order" that comes from overhead cost (primary allocated costs such as occupancy,…
-
Measure Spotlights|
Personnel cost to perform the process "manage sales orders" as a percentage of total process cost
This measure calculates personnel cost as a percentage of the total cost to perform the process "manage sales orders". Personnel cost refers to employee personnel…
-
Measure Spotlights|
Personnel cost to perform the process "manage sales orders" per process FTE
This measure calculates the amount of personnel cost per full-time equivalent (FTE) employee for the process "manage sales orders." Personnel cost includes employee salaries…
-
Measure Spotlights|
Personnel cost to perform the process "manage sales orders" per $1,000 revenue
This measure calculates the amount of personnel cost per $1,000 revenue for the process "manage sales orders." Personnel cost includes employee salaries/wages, bonuses,…
-
Measure Spotlights|
Total cost to perform the process "manage sales orders" per process FTE
This measure calculates the total cost to perform the process "manage sales orders" per full-time equivalent (FTE) employee working on the process. The "manage sales orders"…
-
Measure Spotlights|
Total cost to perform the process "manage sales orders" per $1,000 revenue
This measure calculates the total cost to perform the process "manage sales orders" per $1,000 revenue. The "manage sales orders" process encompasses many operations,…
-
Measure Spotlights|
Total cost to perform the process "manage sales orders" per sales order placed
This measure calculates the total cost to perform the process "manage sales orders" per sales order placed. The "manage sales orders" process encompasses many operations,…
-
Measure Spotlights|
Systems cost to perform the process "manage sales orders" per $100,000 revenue
This measure calculates the amount of systems cost per $100,000 revenue for the process "manage sales orders." Systems cost includes any specific cost related to system…
-
Measure Spotlights|
Total cost to perform the process "manage sales orders" per sales order line item placed
This measure calculates the total cost to perform the process "manage sales orders" per sales order line item. The "manage sales orders" process encompasses many operations,…
-
Measure Spotlights|
Other cost to perform the process "manage sales orders" per $1,000 revenue
This measure calculates the cost of items not already covered in the other system categories to perform the "manage sales orders" process per $1,000 revenue. These costs…
-
Measure Spotlights|
Other cost to perform the process "manage sales orders" as a percentage of total process cost
This measure calculates the percentage of the total cost to perform the process "manage sales order" that comes from other cost (other than personnel, equipment, material,…
-
Measure Spotlights|
Number of sales order line items placed per FTE that performs the process "manage sales orders"
This measure calculates the number of sales order line items per full-time equivalent employee (FTE) performing the process "manage sales orders." A sales order line item is…
-
Measure Spotlights|
Number of sales orders placed per FTE that performs the process "manage sales orders"
This measure calculates the number of sales orders per full-time equivalent employee (FTE) performing the process "manage sales orders." It is part of a set of Staff…
